53RD PUBLIC SAFETY DISPATCH ACADEMY

ADDITIONAL ACADEMY INFORMATION AT: Public Safety Dispatch Academy

BRIEF DESCRIPTION:
The purpose of this position is to answer emergency multiple lines and radio channels, gather information, answer questions, and dispatch or transfer calls to the appropriate units, departments or agencies. This is accomplished by answering incoming calls, gathering information, entering information and caller comments, researching general information, checking for warrant status, stolen information or other, dispatching the calls, and sending and receiving teletypes. Additional duties include notifying other departments of received requests, and transferring calls to other dispatch agencies or departments.

LICENSING REQUIREMENTS - ACADEMY TRAINING BENCH MARKS

1. TCIC/NCIC Certification - must be obtained within 6 months of hire
2. Basic Telecommunicator/TCLEOSE Certification - Upon graduation from the PSD Academy
3. Successfully obtain a TCOLE (Texas Commission on Law Enforcement) Telecommunicator Operator License must be obtained no later than one year from date of hire.

OTHER REQUIREMENTS:
1. A pre-employment typing speed of 30 wpm is required.
2. Additional skills testing.
3. Applicant will be required to complete a “Personal History Statement”.
4. Be able to pass an extensive background check. That will be completed by the Police Department in compliance with State Standards.
5. Psychological Exam
6. Physical and Drug Screen

ESSENTIAL FUNCTIONS:
Note: This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position. Additionally, please be aware of the legend below when referring to the physical demands of each essential function.

(S) Sedentary (L) Light (M) Medium (H) Heavy (V) Very Heavy
Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time. Exerting up to 20 lbs. occasionally; 10 lbs. frequently; or negligible amounts constantly; OR requires walking or standing to a significant degree. Exerting 20-50 lbs. occasionally; 10-25 lbs. frequently; or up to 10 lbs. constantly. Exerting 50-100 lbs. occasionally; 10-25 lbs. frequently; or up to 10-20 lbs. constantly. Exerting over 100 lbs. occasionally; 50-100 lbs. frequently; or up to 20-50 lbs. constantly.

# Code Essential Functions
1 L Regular and reliable attendance in compliance with given schedules is a mandatory requirement of this position. Schedules may be subject to change with or without advance notice
2 S Answers incoming emergency calls for police, fire and other agencies by requesting emergency type, obtaining specifics on the emergency, entering information into the computer, dispatching service to responding units, and monitoring all radio channels.
3 S Researches records information by entering unit activity, answering and responding to radio traffic, making and receiving phone calls, researching databases for information, copying and sending information to requestors.
4 S Relieves other radio positions when requested.
5 S Dispatches for other agencies such as the county by typing unit activity, monitoring and answering radio traffic, making and receiving phone calls, relaying information regarding calls to responding units, and relaying information retrieved from databases regarding incidents or persons.
6 S Answers incoming non-emergency and administrative phones lines by receiving inquiries from the public for various requests, gathering information from callers, researching information for callers, transferring calls to emergency dispatchers or connecting them to other departments, contacting other departments, and providing information.

Position : 5272020

Code : 5200-24

Type : INTERNAL & EXTERNAL

Location : POLICE DISPATCH

Grade : NE 109

Job Family : 43-5031.00 PS TELECOMMUNICATOR

Job Class : PS DISPATCHER

Posting Start : 01/08/2025

Posting End : 12/31/9999

HOURLY RATE RANGE: $19.77-$29.67