What are the responsibilities and job description for the Customer Service & Administrative Support Clerk II - Housing position at City of Wichita, KS?

Salary : $16.41 - $23.18 Hourly

Location : Wichita, KS

Job Type : Full-time

Job Number : Clerk 2 C - Housing WF

Department : Housing

Division : HG Housing Administration

Opening Date : 01 / 07 / 2025

Closing Date : 1 / 16 / 2025 11 : 59 PM Central

Bargaining Unit : 2000

The City of Wichita is NOT an E-Verify Employer.

Distinguishing Features of Work

The positions core responsibilities would be to greet the public and answer the telephones. Other duties that could be conducted from the front desk without interfering with the core responsibilities would also be assigned. This is clerical work which requires the application of judgment based on knowledge gained through experience. This position will be held accountable for all Housing & Community Services related documents, properties, or funds that are collected, processed, and / or transported by it. Decisions are made in accordance with established policies and procedures. Difficult and important work is performed under close supervision. The employee is responsible for work that is repetitive. Work may involve supervision of other personnel assisting with routine details.

The days and hours for this position : Monday-Friday 8 : 00am-5 : 00pm

Bargaining Unit : Service Employee's International (SEIU)

Posting may close anytime

Examples of Work Performed

May handle money; may process, track in excel documents, and / or transport valuable documents and / or records of transactions such as Housing & Community Services mail and / or Public Housing tenant payments.

Answers telephones and / or greets visitors, maintains and checks Housing & Community Services email inbox, gives information, takes messages, directs clients to appropriate Housing & Community Services staff, and schedules routine events such as Housing Choice Voucher and Public Housing Hearings and Private Conferences.

May maintain customer accounts and related records in online databases : posts payments, prepares and sends out closing or special bills, checks the accuracy of customer billing against controls and prepares routine transaction reports, create Housing Choice Voucher file folders.

May issue various types of licenses and permits; compute fees; issue receipts of payment; create work orders from call-ins by maintenance staff; provide appropriate forms to walk in clients

May keep records of time worked by individual employees, distributes time shown to proper work categories, posts payroll information to individual records, and maintains related personnel records.

May maintain operating and production records, accounts, and financial statements.

Operates office machines such as multi-line telephone system, copy machine, and fax machine; may type memoranda, letters, forms and other documents such as frequently asked questions and website content.

Completion of work assignments may require the operation of a vehicle.

The examples of work performed are not intended to be all-inclusive.

The City of Wichita reserves the right to assign additional duties as needed.

Requirements of Work

Working knowledge of office practices and procedures.

Ability to make mathematical computations with speed and accuracy.

Ability to maintain complex clerical records.

Ability to understand applicable policies and procedures and to exercise good judgment in making decisions in accordance with ordinances, codes, and regulations.

Ability to follow oral and written instructions.

Ability to write legibly.

Ability to lift and carry up to 60 pounds.

Ability to stay seated for extended periods of time.

Ability to climb ladders and to bend, turn, and reach as necessary to get equipment or supplies.

May require attainment of passing score on pre-employment typing test.

Ability to develop and maintain effective working relationships with associates.

Ability to communicate clearly and effectively, both orally and in writing.

May require ability to acquire and maintain a valid Kansas driver's license.

An employee shall not pose a direct threat to the health or safety of other individuals in the workplace.

Required Experience and Training

High school diploma or GED.

One-year experience in an office setting, including interacting with internal and external clients, performing receptionist duties such as answering phones, directing callers, greeting visitors, and scheduling meetings.

One year of experience with computers, including data entry, recordkeeping, Microsoft Office, and other database systems.

Must be legally authorized to work in United States without the need of sponsorship.

Preferred Experience and Training

One year of experience working in municipal or government setting

Offers of employment will be made contingent upon passing a pre-employment physical, which will include drug screening, and upon satisfactory evaluation of the results of a police records check.

Applicants have rights under Federal Employment Laws. Please find more information under the following links :

CITY OF WICHITA

FULL-TIME EMPLOYEE BENEFITS

1. VACATION - Most employees with less than five years employment earn 10 days of vacation per year. After five years, accrual rates increase at varying rates to varying maximums, depending on work schedule and / or union representation. Employees can accumulate and carry forward up to 240 hours each year.

2. HOLIDAYS - There are eleven paid holidays. Employees also receive one Personal Holiday that is granted after the first six months of employment.

3. SICK LEAVE - Sick leave accrual begins at one-half day per month. After five years, sick leave accruals are one work day per month. Employees can accumulate and carry forward all unused sick leave each year. Employees who use 24 hours (3 days) or less of sick leave in a calendar year earn a "Well Day." An additional "Well Day" can be earned following a year of perfect attendance.

4. HEALTH INSURANCE - UMR / United Healthcare provides two levels of medical and prescription drug plans. Both medical plan are PPOs and do not require selecting a physician or referrals for specialty care. Both medical plans include Teladoc virtual care (primary care / mental health benefits at no charge), Dario healthy living programs, and VSP Vision benefits. Pre-tax premium deductions are offered. The City contributes 80% of the premium cost towards medical, prescription drug and vision insurance.

5. DENTAL INSURANCE - Two Delta Dental plans are offered - Preferred and Traditional. The Delta Preferred plan requires using a dentist from a smaller network for a lower premium. The Delta Traditional plan allows use of any dentist, although benefits are higher using a dentist from the large Delta network. Benefits under both plans are the same (with the exception of some Orthodontic benefits) Pre-tax premium deductions are offered.

6.LIFE INSURANCE - Low-cost voluntary term life insurance is available. Employees pay one-third of the cost. The amount of Basic Life coverage is two times annual pay up to a determined maximum amount. Dependent coverage is available at $20,000 spouse / $10,000 child(ren) for an additional $0.14 per pay period. Accidental death and dismemberment coverage is included. The plan is through MetLife.

7.SUPPLEMENTAL LIFE - Additional voluntary employee-paid term life insurance is available from MetLife at low group rates. Participation in Basic Life is required. The Life Insurance plans are portable.

8. LONG-TERM DISABILITY INSURANCE- The voluntary employee-paid group disability plan from MetLife provides 60% of pre-disability income for injury or health related disabilities. Premiums are determined by income and age.

9.VOLUNTARY ACCIDENTAL DEATH & DISMEMBERMENT - Voluntary employee-paid AD&D from MetLife offers coverage for accidental death and dismemberment.

10.RETIREMENT - The City offers two retirement plans - Wichita Employees (WER) Plan 3, and Commissioned Police & Fire Plan C-79. The WER plan is a defined contribution plan; Police & Fire is a defined benefit plan. Both are contributory - employees and the City share the cost.

11.FLEXIBLE SPENDING ACCOUNTS - Employees may elect to make FSA pre-tax deductions for dependent care and / or unreimbursed medical expenses, reducing the cost of these expenses by eliminating taxes on the amount deducted.

12. LONG-TERM CARE INSURANCE - This plan from UNUM offers facility and home care benefits for employees, spouses, and some other family members. Several options for benefit amount and duration, and specific plan features, are available.

13.MORE BENEFITS & SERVICES

Deferred Compensation Investment Program

Employee Discounts and Wichita Employee Association (WEA)

Bereavement Pay

Employee Emergency Assistance Fund

Voluntary Shared Leave Program

Training Programs

Longevity Pay

Credit Union

Employee Assistance Program (EAP)

Injury Leave (on-job injury)

Community Volunteer Events

The following validates my highest level of education...

Some High School

High School / GED

Some College

Associates Degree

Bachelors Degree

Masters Degree

Doctorate / JD

I have the following years of experience in an office environment with reception duties (e.g., answering phones, directing callers, greeting visitors)

Less than 1 year of experience

1 - 2 years' of experience

3 - 4 years' of experience

5 years' of experience

I do not have any experience in an office environment with reception duties (e.g., answering phones, directing callers, greeting visitors)

I have the following years of experience with data entry, recordkeeping and Microsoft Office.

less than 1 year of experience

1-3 years' experience

4 years'

I do not have anyexperience with data entry, recordkeeping and Microsoft Office.

I have the following experience working in a municipal setting or government sector :

Less than 1 year experience

1 to 2 years of experience

3 to 4 years of experience

5 years of experience

I do not have any experience working in a municipal setting or government sector.

Please describe what Customer Service means to you & how you would exhibit excellent customer service to Housing & Community Services clients :

Please highlight what you consider to be your most prominent professional strength

Please highlight what you consider to be you prominent professional weakness

Please describe your level of comfort with the following Microsoft Office products : Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook

I am legally authorized to work in the United States without sponsorship.

Required Question

Salary : $20,000

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