What are the responsibilities and job description for the Customer Service Clerk 1 G position at City of Wichita, KS?

Salary : $17.07 - $24.12 Hourly

Location : Wichita, KS

Job Type : Full-time

Job Number : CUST SVC CLERK 1 G NJD MC

Department : Municipal Court

Division : MC Administration

Opening Date : 02 / 14 / 2025

Closing Date : 2 / 28 / 2025 11 : 36 AM Central

Bargaining Unit : 2000

Max Number of Applicants : 152

The City of Wichita is NOT an E-Verify Employer.

Distinguishing Features of Work

As a Customer Service Clerk 1 at the Municipal Court, you'll be the welcoming face and voice for citizens seeking assistance with court services. In this role, you'll guide people through their inquiries, handle records with precision, and play a key part in ensuring smooth interactions for those navigating the court system.

Every day brings an opportunity to make a difference by helping individuals find the information they need, whether over the phone or in person. This role is ideal for someone who thrives on providing excellent service, has a knack for clear and effective communication, and enjoys taking on a range of inquiries with patience and care. You'll work independently to follow established guidelines, with supervisors and lead staff available for support on more complex issues, allowing you to grow your expertise.

If you're organized, detail-oriented, and love engaging with the public, this position offers a chance to be part of a dedicated team that's committed to providing exceptional service to our community. Join us and make a positive impact in the Municipal Court every day!

The day and hours for this position : Monday-Friday, 8 : 00am-5 : 00pm

Bargaining Unit : Service Employee's International (SEIU)

Employees within the department or division shall be given first consideration

Posting may close at any time or once max number of applicants has been reached.

Examples of Work Performed

Accepts service inquiries and related information from customers by telephone or personal contact.

Accepts money from the public and issues change and receipts.

May audit customer records.

May prepare deposits.

May keep records related to money received and disbursed.

May open mail and process payments.

May reconcile daily receipts.

May notify customers to renew license or certification.

May pick up mail at postal facility and bring into City Hall.

Compiles and distributes invoices for services.

May maintain customer transaction records.

These examples are not intended to be all-inclusive.

Other related duties may be assigned as needed.

Requirements of Work

Knowledge of and ability to work with the four functions of mathematics

Some knowledge of basic record-keeping methods

Ability to use a computer to access, interpret, and record information

Ability to accept and respond to a steady volume of requests for information and / or service, both in person and over the telephone

May require ability to use a cordless telephone with headset for all telephone contacts

Ability to access records in file cabinets, books, and / or on microfilm

Ability to understand and interpret instructions in written, oral, diagram or schedule form

Ability to carry out detailed but uninvolved written or oral instructions

Ability to lift, carry and re-stack up to 30-pound loads of records, generally contained in shelves , boxes or drawers, for up to 10 feet

Ability to access manual files from ground level to overhead reaches, possibly requiring the use of a stool or ladder

Ability to sit for up to 30 minutes of each hour on a stool at a counter

Ability to walk or stand up to 30 minutes of each hour

Ability to repeatedly bend, stoop, turn , twist, or kneel in order to file or retrieve multiple records

May require ability to use a calculator with speed and accuracy.

May require ability to count money and make change.

Ability to develop and maintain effective working relationships with associates, employees of other departments, representatives of outside agencies, and the public

Ability to communicate clearly and effectively, both orally and in writing

May require ability to pass assessment test for bilingual skills

May require ability to acquire and maintain a valid Kansas driver's license

An employee shall not pose a direct threat to the health or safety of other individuals in the workplace

Required Experience and Training

A Highschool diploma.

One year of experience in public-facing roles that involve significant customer interaction and maintaining accurate records.

One year of experience in handling cash transactions, including balancing and reconciling cash drawers.

Must be a U.S. Citizen and pass a Kansas Bureau of Investigation (KBI) background investigation.

Attainment of passing scores on pre-employment tests. Candidates with required experience and training will be required to take the following assessments :

Typing - general (5 Minutes Onscreen)

Customer Service Mindset Survey

Cash Handling

Basic Office Skills

Preferred Experience and Training

One year experience managing a high volume of telephone calls on multiple lines.

One year experience in a municipal or government setting.

Bilingual skills are preferred (or may be required, depending on assignment).

Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening, and upon satisfactory evaluation of the results of a criminal record check.

Starting pay for current City employees will be determined by City of Wichita policy or applicable bargaining unit agreement.

Applicants have rights under Federal Employment Laws. Please find more information under the following links :

CITY OF WICHITA

FULL-TIME EMPLOYEE BENEFITS

1. VACATION - Most employees with less than five years employment earn 10 days of vacation per year. After five years, accrual rates increase at varying rates to varying maximums, depending on work schedule and / or union representation. Employees can accumulate and carry forward up to 240 hours each year.

2. HOLIDAYS - There are eleven paid holidays. Employees also receive one Personal Holiday that is granted after the first six months of employment.

3. SICK LEAVE - Sick leave accrual begins at one-half day per month. After five years, sick leave accruals are one work day per month. Employees can accumulate and carry forward all unused sick leave each year. Employees who use 24 hours (3 days) or less of sick leave in a calendar year earn a "Well Day." An additional "Well Day" can be earned following a year of perfect attendance.

4. HEALTH INSURANCE - UMR / United Healthcare provides two levels of medical and prescription drug plans. Both medical plan are PPOs and do not require selecting a physician or referrals for specialty care. Both medical plans include Teladoc virtual care (primary care / mental health benefits at no charge), Dario healthy living programs, and VSP Vision benefits. Pre-tax premium deductions are offered. The City contributes 80% of the premium cost towards medical, prescription drug and vision insurance.

5. DENTAL INSURANCE - Two Delta Dental plans are offered - Preferred and Traditional. The Delta Preferred plan requires using a dentist from a smaller network for a lower premium. The Delta Traditional plan allows use of any dentist, although benefits are higher using a dentist from the large Delta network. Benefits under both plans are the same (with the exception of some Orthodontic benefits) Pre-tax premium deductions are offered.

6.LIFE INSURANCE - Low-cost voluntary term life insurance is available. Employees pay one-third of the cost. The amount of Basic Life coverage is two times annual pay up to a determined maximum amount. Dependent coverage is available at $20,000 spouse / $10,000 child(ren) for an additional $0.14 per pay period. Accidental death and dismemberment coverage is included. The plan is through MetLife.

7.SUPPLEMENTAL LIFE - Additional voluntary employee-paid term life insurance is available from MetLife at low group rates. Participation in Basic Life is required. The Life Insurance plans are portable.

8. LONG-TERM DISABILITY INSURANCE- The voluntary employee-paid group disability plan from MetLife provides 60% of pre-disability income for injury or health related disabilities. Premiums are determined by income and age.

9.VOLUNTARY ACCIDENTAL DEATH & DISMEMBERMENT - Voluntary employee-paid AD&D from MetLife offers coverage for accidental death and dismemberment.

10.RETIREMENT - The City offers two retirement plans - Wichita Employees (WER) Plan 3, and Commissioned Police & Fire Plan C-79. The WER plan is a defined contribution plan; Police & Fire is a defined benefit plan. Both are contributory - employees and the City share the cost.

11.FLEXIBLE SPENDING ACCOUNTS - Employees may elect to make FSA pre-tax deductions for dependent care and / or unreimbursed medical expenses, reducing the cost of these expenses by eliminating taxes on the amount deducted.

12. LONG-TERM CARE INSURANCE - This plan from UNUM offers facility and home care benefits for employees, spouses, and some other family members. Several options for benefit amount and duration, and specific plan features, are available.

13.MORE BENEFITS & SERVICES

Deferred Compensation Investment Program

Employee Discounts and Wichita Employee Association (WEA)

Bereavement Pay

Employee Emergency Assistance Fund

Voluntary Shared Leave Program

Training Programs

Longevity Pay

Credit Union

Employee Assistance Program (EAP)

Injury Leave (on-job injury)

Community Volunteer Events

The following validates my highest level of education...

Some High School

High School / GED

Some College

Associates Degree

Bachelors Degree

Masters Degree

Doctorate / JD

I have the following years of experience in public contact work, data entry / retrieval, and recordkeeping

Less than 1 year experience.

1 to 3 years' experience

4 to 7 years' experience

8 years' experience

I do not have any experience in public contact work, data entry / retrieval, and recordkeeping experience

I have the following years of experience in cash handling (examples : bank teller; cashier, etc.).

1 to 3 years' experience

4 to 7 years' experience

8 years' experience

I do not have experience in cash handling.

I have demonstrated experience handling a high volume of telephone calls with multiple phone lines.

I have the following experience working in a municipal setting or government sector :

Less than 1 year experience

1 to 2 years of experience

3 to 4 years of experience

5 years of experience

I do not have any experience working in a municipal setting or government sector.

I am fluent in reading and speaking the following languages (choose all that apply)...

English

Spanish

Portuguese

French

German

Swahili

Arabic

Tigrigna / Amharic

Vietnamese

I am a United States citizen.

Required Question

Salary : $20,000

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