What are the responsibilities and job description for the Dispatch and Response Manager position at City of Williams?
Role Description
The Dispatch and Response Manager will oversee the coordination and management of emergency response efforts, directing personnel and resources to ensure effective response and resolution. This position requires strong leadership skills, attention to detail, and excellent communication abilities.
Key Responsibilities
Direct and manage response efforts, allocating personnel and resources according to situation-specific needs.
Oversee and optimize communication networks, ensuring seamless communication between units and teams.
Monitor and maintain records, including CAD incident logs, ACJIS & NCIC entries, and performance metrics.
Develop and implement processes to improve communication efficiency, reduce response times, and enhance overall performance.
Collaborate with other law enforcement agencies to share resources, coordinate responses, and develop strategic plans.
Coach, train, and support personnel, promoting best practices and continuous learning.
Analyze data, identify trends, and recommend improvements to enhance effectiveness.
Promote a positive work environment, encouraging open communication and collaboration among team members.
Qualifications and Requirements
- High School Diploma or GED equivalent.
- Background check clearance.
- Leadership experience in emergency response or related fields.
- Strategic thinking and problem-solving skills.
- Excellent communication, interpersonal, and management skills.
- Proficiency in Microsoft Office Suite, CAD systems, and communication equipment.
Benefits and Work Environment
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Dynamic, collaborative work environment.
- Flexible scheduling and remote work options.
