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Human Resource Technician

City of Wilmington, NC
Wilmington, NC Full Time
POSTED ON 1/26/2025
AVAILABLE BEFORE 3/25/2025

The City of Wilmington is an Equal Opportunity Employer.

Position Description

The Human Resources Technician will perform a variety of duties by supporting staff within the department in the areas of recruitment, compensation, safety, training, and benefits. Additionally, this position serves as a key resource for employees by answering questions about a variety of human resources issues.

Typical Tasks

Respond to a wide variety of questions from managers, employees, applicants and customers regarding various employee programs, benefits, recruitments, and policies.

Assist in conducting surveys of compensation, benefits, personnel policies, and practices; respond to requests for such information from other agencies.

Process People Actions Forms (PAFs) for various actions such as new hires, promotions, transfers, add-pays, and terminations in the City’s HRIS.

Schedule and assist with New Employee Orientation; ensuring all new hire documents are up to date and completed by employees.

Maintains training calendar and and registrations for upcoming training and development sessions, send out reminders and responds to questions about events.

Maintains content on the internal HR website.

Administer the Educational Assistance program by answering employee questions, processing applications ensuring compliance with City policy, and submitting requests for reimbursement through the City’s financial system. Monitor budget and provide periodic reports to management on program utilization

Coordinate the employee recognition program by assisting the recognition committee with receiving & processing nominations, creating correspondence, and scheduling recognition ceremonies and other events.

Serve as primary backup to the front desk by answering phones, greeting visitors, retrieving requested documents, providing information regarding programs and services and referring customers to other staff members as appropriate.

Performs other related duties as assigned.

Qualifications

Education: Associate degree or higher in business administration or another closely related field of study.

Experience: At least one (1) year of experience working in Human Resources or other closely related experience, or equivalent combination of education and experience.

Other Requirements: Valid Driver's License. Excellent customer service and communication skills.

Supplemental Information:

Prior experience working with Tyler/Munis or similar HRIS and processing people action forms (PAFs).

Prior experience working in a government HR office, assisting with various functions such as benefits, recruitment, compensation, and safety.

Strong customer service, communication, and organizational skills. Selected candidate must be detail-oriented.

Notary Public or ability to obtain within one year

Our Core Values:

INCLUSION | COLLABORATION | CREATIVITY | ACCOUNTABILITY


Our Mission Statement: Through forward-thinking policies and responsible stewardship, we are creating a better city every day with excellent core services and quality of life for all.


What we offer:

The City of Wilmington believes that employees are one of our most important resources. We offer an excellent salary and competitive benefits package to serve the needs of our employees and their families. Our benefits package includes:

  • Comprehensive medical, dental, and vision insurance many other insurance options
  • Excellent retirement benefits, including a city provided 4.5% contribution each pay period into a 401(k) account and automatic enrollment into the North Carolina Local Government Employees’ Retirement System
  • Employer-paid health & wellness clinic
  • Paid sick and vacation leave 13 paid holidays per year
  • 6-weeks paid parental leave
  • Paid volunteer & blood donation leave to give back to our community
  • Flex schedule and telework availability, depending on your position
  • Professional development trainings & leadership initiatives
  • Tuition assistance benefits

Applicant Status Updates: After the closing date for this position, applications will be screened by Human Resources. Applicants who meet the minimum and/or preferred qualifications will be referred over to the hiring department. All updates regarding an application can be viewed through your applicant portal.

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