Administration Intern

BE A PART OF SOMETHING AMAZING. The City is pleased to offer a summer internship for a dynamic high school student eager to explore the ins and outs of local government.  During this 8-week program, you will dive into real-world challenges and projects, gaining hands-on experience that sets the stage for your professional journey.

As an intern, you will tackle diverse tasks, from addressing complex issues to contributing to the City's diversity, equity and inclusion initiatives, your work will directly benefit the Wilsonville Community!  This internship will be 20 hours per week*, while providing practical experience.  Ready to kickstart your career in public service or discover if this is that path you want to pursue?  Apply today to lay the groundwork for your career in public service!  The City of Wilsonville needs a bright addition to our team!

If you are an enthusiastic high school student looking for a meaningful way to spend your summer, apply today and join our team! 

*Work schedule will be Wednesday, Thursday and Friday between the hours of 8-5pm, a total of 20 hours of your choosing.

Under direct supervision, assists with researching, compiling information and preparing materials for staff or committees; presenting at Council meetings; and learning about city operations.  

Distinguishing Characteristics 

Positions in the intern classification perform technical, paraprofessional and/or professional duties for City departments. Assignments are performed under close supervision and vary by department assignments. Training and assigned duties are related to and enhance the technical and/or academic program and introduce interns to the applicable knowledge, skills and abilities for entry-level positions.  This classification provides temporary employment for students to apply practical application of academic courses and training. The duties assigned should reflect similar assignments of other temporary technical, paraprofessional and professional positions. An internship does not guarantee employment as a regular employee.

ESSENTIAL JOB FUNCTIONS
The following tasks are representative and not to be considered all inclusive.

• Assist administration department by performing research and analysis of a broad spectrum of materials.
• Draft documents and related memoranda.
• Prepare information as requested.
• Participate internal meetings and attend committee meetings such as the Tourism Promotion Committee, Diversity, Equity and Inclusion Committee and City Council meetings. 
• Meet with various departments to assist with various projects
• Attend site visits, department meetings, and informational interviews with executive team staff members
• Prepare for and present at City Council meetings
• Attends and participates in staff meetings and trainings/workshops which provide for an increasing awareness of general knowledge of programs and current practices.
• May assist professional staff in phases of more complex work.
• Participates in various phases of a planned training and evaluation internship program; collaborates closely with assigned mentor(s).
• Performs duties that help the student learn policy, procedures, guidelines and standards for successful work performance.

Complete other tasks as assigned. 

Customer Service Standards for Employees
These standards are to ensure the organization is focused on providing high quality service to the public and other employees. Employees are expected to meet these standards as part of their job responsibilities.

Communication

• Acknowledge customers when they enter a city facility by greeting them with a smile and positive tone of voice whether in person, on the phone or in email. Gather necessary information to assist the customer. Where possible, handle issues/questions/requests without transferring customer to someone else.
• Seek out answers to questions first; if unsuccessful provide name/contact information of someone who can assist.
• Listen, understand, and clarify to gain in depth understanding of the needs to ensure they are being met.
• Address difficult or contentious issues in a constructive manner. Be positive and enthusiastic when speaking with customers.

Respect

• Be courteous and polite.
• Treat customers with dignity and respect.
• Understand customer's expectations and treat them as a priority. Actively listen and give customer undivided attention.
• Appreciate differing perspectives, opinions, and needs.
• Demonstrate integrity and build trust through credibility, reliability, commitment, and ethical behavior.

Responsiveness

• Provide prompt and reliable service. Respond to phone/email as soon as possible.
• Follow through in a timely manner on commitments made to customers and provide estimated timeline for completion.
• Change voicemail and email when out of office/unavailable and provide alternate contact person for customers.
• Demonstrate a "can-do" approach.
• Exhibit problem-solving skills leading to sound judgment and quality decisions.

Education: Candidates must be enrolled as a High School Junior or Senior for the 2024-2025 academic year. 

Knowledge, Skills, & Abilities

• Knowledge of English usage, grammar, spelling, vocabulary, and punctuation.
• Knowledge of techniques for providing a high level of customer service to public and City staff, in person and over the telephone.
• Knowledge of and ability to use computer applications related to work.
• Excellent customer service, communication, and public relations skills.
• Ability to comprehend and use English effectively including producing all forms of communication in a clear, concise, and understandable manner to intended audiences.
• Ability to present, both orally and in writing, complex ideas in direct, understandable language.
• Ability to understand and carry out oral and written instructions.
• Ability to establish and maintain cooperative working relationships with individuals, whether members of the public or coworkers, from diverse groups and backgrounds

Work Environment: Work is performed in an office environment where the physical demands require sitting for extended periods of time and frequent use of computers and standard office equipment.  May work under stress of deadlines.   

Physical Requirements: Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, reach, and push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 10 pounds.

Cognitive Functions: The position incumbent works in a fast-paced office environment characterized by frequent deadlines, interruptions, and complex decisions.  Work is performed independently but reviewed regularly. Most problems are of moderate difficulty with some precedent available. Creativity and problem-solving are required.

Tools/Equipment Used: General office equipment, including desktop computer, printer, photocopier, fax machine, telephone.

Salary : $18