What are the responsibilities and job description for the CASE MANAGER position at City of Worcester, MA?
CASE MANAGER
YOUTH OPPORTUNITIES OFFICE
CITY OF WORCESTER
The City of Worcester seeks qualified applicants for a Case Manager for the Division of Youth Opportunities (DYO) within the Department of Health and Human Services. The Case Manager will maintain a caseload of assigned youth as part of the YouthWorks Grant, to provide them with daily supervision and support. The Division of Youth Opportunities provides summer jobs for inner city youth between the ages of 15-24. This position will work collectively with Division of Youth Opportunities (DYO) Site Coordinators, Assistant Site Coordinators, and Youth Workers to ensure a positive working and learning experience at Recreation Worcester summer program sites.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS :
- Establish and maintain a positive working relationship with Site Coordinators, Assistant Site Coordinators, and Youth Workers to ensure a successful experience for all Youth Workers
- Conduct Recreation Worcester orientation and facilitate work readiness trainings for youth staff
- Work with Site Coordinators and DYO staff to manage youth worker job and training attendance
- Manage documentation of Youth Worker incidents and address issues that arise, alongside Assistant Program Coordinator and Program Coordinator
- Conduct in-person site visits throughout the week to outdoor Recreation Worcester worksites and assist with problem solving in the event of conflict, escalate to Program Coordinator when appropriate
- Communicate with Youth Workers weekly to ensure a successful job experience, including assisting through any work-based challenges
- Assist in monitoring and accurately maintaining weekly timesheets and distributing weekly payroll
- Assist Site Coordinators in implementing and completing the Work Based Learning Plans for all assigned Youth Workers
- Conduct reflection activities and end-of-program surveys to assist with program improvement and skill development
- Participate in staff training
- Meet with DYO team to provide weekly status reports on the work sites and assigned Youth Workers
- Lead the collection and accurate entry of YouthWorks grant-specific data, ensuring timely and complete submissions of all required forms
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES :
MINIMUM REQUIREMENTS :
o High school Diploma or equivalent with one (1) year of related experience
PREFERRED QUALIFICATIONS :
SALARY : $20.00 hourly, full-time, temporary, non-benefitted.
To apply, please visit : www.worcesterma.gov / employment or send resume and cover letter to : City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, FEBRUARY 28, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to : City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov.
Salary : $20
