What are the responsibilities and job description for the Customer Service Representative position at City of Wylie, TX?
Salary : $41,600.00 - $44,000.00 Annually
Location : Wylie, TX
Job Type : FULL TIME
Job Number : 2025-00007
Department : CUSTOMER SERVICE
Opening Date : 01 / 29 / 2025
Closing Date : Continuous
General Summary
Why work for the City of Wylie?
The reason we exist is to serve our residents and guests. By combining our unique talents to ensure the preservation of the small town feel of our area, we are committed to building and sustaining a safe community where economic development and neighborhood enrichment can flourish while creating an unparalleled experience for all.
How we accomplish our mission :
Leveraging the diversity of our workforce to continually think and do things differently, the City of Wylie invests in the development of our employees by providing them with a working environment that serves to enhance their personal happiness and elevate their professional goals.
The City of Wylie is accepting applications for a Customer Service Representative. This is a front facing position and will work with customers all day daily. The selected applicant will provides excellent customer service to Wylie's utility customers. Will issue building permits and will learn and relay specifics regarding building code, zoning, and permit requirements.
Supervision is provided by the Customer Service Supervisor.
The Customer Service Department works four ten hour days each week.
Essential Job Functions
- Enters number and alpha data and utility payments into the computer.
- Assists customers with new water service, payment of utility bills, recycling and waste services, building permits, and other needs as required.
- Performs tasks inherent to the central cashier function.
- Performs all functions necessary to complete assigned billing cycle(s).
- Meets customers at the counter and on the telephone with courtesy, tact and respect.
- Works directly with Meter Services.
- Balances cash drawer and prepares daily bank deposits.
- Makes daily bank deposits.
- Meets all deadlines.
- Performs sorting, typing, filing, and word processing.
- Performs as a responsible steward of the public trust and strives for excellence in public service, enhancing the quality of life for all.
- Acts in a civil, respectful manner at all times to management, co-workers and others.
- Performs other duties as may be assigned.
Minimum Job Requirements
High School Diploma or equivalent. Six months or more of data entry experience. (Class experience will be considered). Completion of National Incident Management System (NIMS) training courses as outlined by Emergency Management after hire.
Physical Requirements / Work Environment
PHYSICAL STRENGTH REQUIRED :
Low : Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly or requires walking or standing to a significant degree.
PHYSICAL ACTIVITIES REQUIRED :
Bending Carrying Handling Hearing
Lifting Reaching Pushing / Pulling Sitting
Standing Talking Vision Walking
PRIMARY WORK ENVIRONMENT : Indoors
SHIFT WORK : No
CALL-OUT : No
The supplemental questions are a very important first step in our screening process. Therefore, you are required to complete these questions so that we may initially determine your eligibility for this position. A lack of detail and explanation in the supplemental questions and in your application may result in disqualification for this position. This means you will be ineligible for further consideration in this recruitment process. Please check "yes" to confirm that you have read and understand this statement.
What is your highest level of education?
Do you have a valid Driver's License?
Are you currently an employee at the City of Wylie?If you are applying for a position within your current department, the Internal Transfer Request IS NOT required. If you are applying for a position within another department, you must submit a completed Internal Transfer Request to Human Resources, prior to submitting your application. Your application will not be forwarded to the hiring manager until you have submitted the completed Internal Transfer Request.(Employee Handbook, Section 23 : Transfers, Promotions & Interim Pay : "Current employees must submit an online application or a resume as well as an Internal Transfer Request to Human Resources for consideration.")Please request a link to the Internal Transfer Request form from HR.
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Have you worked anywhere else other than the positions listed on your application?
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Please take this opportunity to review your responses to the supplemental questions. Ensure that the qualifications stated above can be cross-referenced with the qualifications in your application. Your application may not be considered for further review if you have failed to show details of where the minimum qualifications are met.By agreeing to the statement below, you are confirming that you understand this statement, have reviewed your responses to the questions for accuracy and verify that your responses accurately describe your current qualifications.
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Salary : $41,600 - $44,000
