What are the responsibilities and job description for the EMERGENCY COMMUNICATIONS OFFICER position at City/Parish of Baton Rouge?
Job Announcement City of Baton Rouge/Parish of EBR
Applicants using education to qualify for any job MUST attach a copy of their degree or transcript to their application at the time of applying. Applicants applying for any position that requires an official certification MUST attach a copy of that certification at the time of applying. Applicants MAY use experience as a substitution only if the minimum requirements indicates such. Failure to provide documentation of education, licenses, certifications, and courses may result in your application being REJECTED or a lower application score.
**GENERAL DESCRIPTION**
Under the supervision of the Emergency Communications Shift Supervisor or Emergency Communications Assistant Shift Supervisor, performs responsible communications work in the operation of all telecommunications equipment in the 9-1-1 Emergency Communications Center. Work involves the operation of a Computer Aided Dispatch system and may include rendering aid on the telephone in emergency situations. Incumbents are responsible for answering telephone calls from the public, taking complaints, evaluating the need for emergency service assistance, accurately and quickly dispatching the appropriate emergency service personnel, and performing related record keeping tasIncumbents exercise independent judgment in accordance with established departmental rules and regulations. Work is reviewed through reports, conferences, and personal observations of goals and objectives attained. Performs other work as requested.
**MINIMUM REQUIREMENTS**
**EDUCATION AND EXPERIENCE**
High school diploma, GED, HiSET, or equivalent certificate of competency.
**SUBSTITUTIONS**
None.
**CERTIFICATIONS/LICENSES/REGISTRATIONS**
(Unless otherwise specified below, must possess at the time of appointment and must be maintained current throughout employment in this classification.) Must be National Registry of Emergency Medical Technicians (EMT) Basic certified and certified by Louisiana Department of Health and Hospitals, Office of Public Health, Bureau of Emergency Medical Services as an Emergency Medical Technician-Basic or must possess and maintain a valid license to practice practical or registered nursing in the State of Louisiana.
**OTHER JOB ASPECTS**
None.
**SELECTIVE CERTIFICATION**
None.
**EXAMINATION**
Score derived from application grading.
**APPLICATION NOTE**
In your employment application, please include detailed information such as software and equipment used, documents produced, fiscal or legal duties performed, types of customer service provided, decisions made, guidelines followed, supervisory duties, etc. Failure to provide a detailed description of job duties may result in your application being rejected or a lower application score. Note: For the complete job specification, please visit www.brla.gov/hr. Career Assessment: Explore career options and take a free career assessment at www.brla.gov/careerguide.
- Job Title** : EMERGENCY COMMUNICATIONS OFFICER
- Type of Vacancy** : Open Competitive
- Job Opening No.** : 2500068-1
- Job Code** : 1942
- Work Location** : EMS-OPERATIONS
- Starting Salary** : $17.9294 Hourly / $39,157 Annually
- Pay Grade** : 1201 Special Recruiting Rate: This classification has a special recruiting rate at Step 13 (Starting Salary $55,828 Annually)
- Application Dates** : 03/21/2025 - 03/27/2025
- Application Times** : Friday 12 Noon - Thursday
Applicants using education to qualify for any job MUST attach a copy of their degree or transcript to their application at the time of applying. Applicants applying for any position that requires an official certification MUST attach a copy of that certification at the time of applying. Applicants MAY use experience as a substitution only if the minimum requirements indicates such. Failure to provide documentation of education, licenses, certifications, and courses may result in your application being REJECTED or a lower application score.
**GENERAL DESCRIPTION**
Under the supervision of the Emergency Communications Shift Supervisor or Emergency Communications Assistant Shift Supervisor, performs responsible communications work in the operation of all telecommunications equipment in the 9-1-1 Emergency Communications Center. Work involves the operation of a Computer Aided Dispatch system and may include rendering aid on the telephone in emergency situations. Incumbents are responsible for answering telephone calls from the public, taking complaints, evaluating the need for emergency service assistance, accurately and quickly dispatching the appropriate emergency service personnel, and performing related record keeping tasIncumbents exercise independent judgment in accordance with established departmental rules and regulations. Work is reviewed through reports, conferences, and personal observations of goals and objectives attained. Performs other work as requested.
**MINIMUM REQUIREMENTS**
**EDUCATION AND EXPERIENCE**
High school diploma, GED, HiSET, or equivalent certificate of competency.
**SUBSTITUTIONS**
None.
**CERTIFICATIONS/LICENSES/REGISTRATIONS**
(Unless otherwise specified below, must possess at the time of appointment and must be maintained current throughout employment in this classification.) Must be National Registry of Emergency Medical Technicians (EMT) Basic certified and certified by Louisiana Department of Health and Hospitals, Office of Public Health, Bureau of Emergency Medical Services as an Emergency Medical Technician-Basic or must possess and maintain a valid license to practice practical or registered nursing in the State of Louisiana.
**OTHER JOB ASPECTS**
None.
**SELECTIVE CERTIFICATION**
None.
**EXAMINATION**
Score derived from application grading.
**APPLICATION NOTE**
In your employment application, please include detailed information such as software and equipment used, documents produced, fiscal or legal duties performed, types of customer service provided, decisions made, guidelines followed, supervisory duties, etc. Failure to provide a detailed description of job duties may result in your application being rejected or a lower application score. Note: For the complete job specification, please visit www.brla.gov/hr. Career Assessment: Explore career options and take a free career assessment at www.brla.gov/careerguide.
Salary : $39,157 - $55,828
