What are the responsibilities and job description for the Dispatcher/Customer Service position at City Plumbing and HVAC?
Overview
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support in logistics and transportation management. Your expertise in fleet management, shipping, and receiving will be essential in ensuring smooth operations and customer satisfaction.
Duties
- Respond to customer inquiries via phone and email, demonstrating excellent phone etiquette.
- Manage logistics operations including dispatching and coordinating transportation needs.
- Utilize Oracle Transportation Management software to track shipments and manage fleet logistics.
- Collaborate with 3PL providers to ensure timely delivery of goods.
- Maintain accurate records of customer interactions and transactions in our database.
- Provide support for shipping and receiving processes, ensuring compliance with company policies.
- Assist in resolving customer complaints or issues promptly and effectively.
- Work closely with supply chain teams to optimize delivery schedules and improve service quality.
Requirements
- Proven experience in customer service or a related field, preferably within logistics or transportation management.
- Strong knowledge of fleet management practices and shipping/receiving protocols.
- Familiarity with Oracle Transportation Management software is a plus.
- Excellent communication skills with a focus on phone systems and etiquette.
- Ability to work collaboratively in a fast-paced environment while managing multiple tasks efficiently.
- Detail-oriented with strong problem-solving skills, capable of handling customer inquiries professionally.
- Previous experience in dispatching or supply chain management is advantageous.
Join our team as a Customer Service Representative where you can make a difference by providing outstanding service while enhancing your skills in the logistics industry.
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Ability to Commute:
- Salina, KS 67401 (Required)
Ability to Relocate:
- Salina, KS 67401: Relocate before starting work (Preferred)
Work Location: In person
Salary : $12 - $15