Donor Relations Specialist

Responsible for providing excellent donor experience for all City Rescue Mission donors. The Donor Relations Specialist will uphold the highest standards & confidentiality in the processing of donor data and donations. This is a donor centric and donor data driven role that requires attention to detail when processing donations.

This is a donor centric and donor data driven role that requires attention to detail when processing donations.

Essential Duties and Responsibilities:

1. The primary responsibility of this position is to maintain the donor database, gift entries, gift acknowledgements and stewardship.

2. Ensures that all mail is sorted and processed, creating a daily batch log; checks and processes daily credit card payments.

3. Accurate recording and receipt of gifts into Blackbaud Raiser’s Edge in a timely manner.

4. Process incoming gifts based on current policies and procedures.

5. Transfer checks, cash and credit cards to the Finance Department with a notation on how to post totals (i.e., restricted, or unrestricted, etc.)

6. Requires set hours to open mail, process gifts with accurate data entry, and receipt all donations within 48 hours.

7. Works with Finance to ensure donor database totals balance with accounting totals.

8. Coordinate with the print house on mailing list for outgoing donor letters.

9. Research various sources to ensure donors records have the most accurate information. This would include receiving information from the Philanthropy Officer and the Director of Philanthropy.

10. Create and maintain a repertoire of donors thank you letters according to a schedule.

11. Responsible for ensuring the accuracy and integrity of Blackbaud Raiser’s Edge data; work with Director of Philanthropy pull accurate mailing lists for the newsletters, events and appeals, queries, weekly portfolio reports.

12. Collaborates with the Director of Philanthropy in assisting donors with gift inquiries and/or donor issues.

13. Run a query of all new donors monthly. Review with the Director of Philanthropy the mailing of the new donor welcome package.

14. Provide excellent and timely customer service to donors with questions via phone and email.

15. Other duties as assigned.

16. When interacting with persons served and community may share Christian faith, offer spiritual support, or pray as a witness to your personal testimony and the mission of CRM.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

1. High School Diploma Required

2. Data Entry Proficiency.

3. Knowledge of Database Programs.

4. Experience in gift processing is helpful.

5. Two or more years of experience in fundraising and direct mail.

6. Work experience in non-profit preferred.

7. Must affirm the Statement of Faith and Position Statements

8. Must agree to abide by the Code of Ethics

Skill:

1. Working knowledge of Blackbaud Raiser’s Edge, or experience working with computerized data systems/CRMs.

2. Excellent interpersonal, communication and presentation skills, both written and oral.

3. Strong self-motivation and the ability to work as a team member; willingness to learn new things and take on new projects to further the goals of the team.

4. Must be able to work in an environment of constant demands and frequent interruptions.

5. Detail-oriented, with strong organizational, analytical, and planning skills.

6. Proficient in Microsoft Windows work environment and Microsoft Office, especially Word and Excel.

7. Commitment to maintain confidentiality and a high degree of accuracy in donor records.

Character Qualities:

· Must provide a clear Biblical testimony of a personal experience of receiving by faith Jesus Christ as Lord and Savior.

· Understands Christian principles, exemplifies them, and shares with other staff and persons served.

· Maintains an exemplary Christian lifestyle, affirms the CRM Statement of Faith, Code of Ethics and Position Statements.

· Enjoys people and can work with diverse populations.

· Can work in harmony with other staff.

· Ensures strict confidentiality is maintained.

· Ability to work under minimal supervision.

Physical Demand and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of this job, the employee is required to walk, sit, use hands to finger, handle, type; reach with hands and arms; balance; stoop; talk, see and hear. The employee must occasionally lift and/or move up to 25 pounds.
• Work Environment: Office environment with occasional outdoor activity.

Benefits:

**Full-Time Benefits Eligible** PPO Health Insurance Premiums starting at less than $22 weekly. 2 weeks’ Vacation, 2 weeks’ Sick.

Wholesome Christian environment. Get paid to do good in your community.

All Full-time and Part-Time Associates receive paid vacation and sick time along with company matched 401K. Full-time Associates receive a comprehensive Benefits package including Medical, Dental, Vision, Life Insurance and Short-Term Disability.

Learn More About Us:

City Rescue Mission has been serving the homeless and needy in Northeast Florida since 1946.

The original vision of offering “soup, soap and salvation” to alcoholics has evolved into a privately funded nonprofit organization whose mission is to rebuild the lives of the homeless and needy through life building programs and the love and compassion of Jesus Christ.

City Rescue Mission, Inc. is a 501(c)(3) corporation that provides food, clothing, shelter, emergency services and residential recovery programs to homeless men, women, and women with children. City Rescue Mission does not accept government funding. Financial support of the Mission comes from donations made generously by concerned individuals, churches, businesses, civic organizations, and foundations.

CRM Thrift Store serves the community by offering affordable, quality, merchandise as a Christian ministry to the general public. The revenue generated through the sale of donated items is used to support the ongoing work of the City Rescue Mission in providing food, shelter and services to the hungry, homeless and addicted in Northeast Florida.

www.crmjax.org

https://m.facebook.com/crmjax/

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• -How did you hear about our posting? If one of our valued employees referred you, please list their name here.
• -What are your salary requirements?

Education:

• High school or equivalent (Required)

Experience:

• Data Entry: 1 year (Required)
• Blackbaud Raiser’s Edge: 1 year (Preferred)
• Non-Profit Gift Processing: 1 year (Required)
• Fundraising: 1 year (Required)

Language:

• English (Required)

License/Certification:

• Driver’s License (Required)

Ability to Relocate:

• Jacksonville, FL 32254: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $21