What are the responsibilities and job description for the Assistant Manager position at City Ventures Restaurant Group, LLC?
Assistant Manager
At the City Pub we are always on the lookout for passionate and dedicated individuals to join our team. Our staff is the heart of our pub, and we strive to create a supportive and dynamic work environment where people can grow and develop both personally and professionally.
We're currently seeking a dedicated Assistant Manager to help create memorable dining experiences for our guests. As a part of our Management Team, you'll play a crucial role in ensuring the smooth operation of our restaurant. Whether it's overseeing daily operations, managing staff, or handling customer inquiries, we’ll rely on you to lead by example and step in wherever you’re needed.
We are committed to excellence in everything we do, with a mission to create opportunities and build communities. If you're enthusiastic about mixology, great service, and being part of a team that values creativity and hospitality, we'd love to have you join us. Come be a part of La Vista's premier dining experience at the City Pub!
Benefits:
At the City Pub, we prioritize the well-being and growth of our employees. We believe in providing comprehensive benefits to ensure a fulfilling and secure work environment. As a full time team member joining our team, you'll enjoy a range of benefits designed to support your health, financial stability, and career advancement from day one.
Health and Wellness (Full Time Only):
- Medical, Dental, and Vision Insurance: Gain immediate access to top-tier medical, dental, and vision insurance plans. Your health matters to us, and we provide comprehensive coverage to ensure you have peace of mind.
- Short-Term and Long-Term Disability Insurance: In the event of unforeseen circumstances, we've got you covered with short-term and long-term disability insurance, offering financial protection and support during challenging times.
- Life Insurance: Safeguard your loved ones with our life insurance coverage, providing financial security and peace of mind for you and your family.
- Critical Illness and Accident Insurance: Be prepared for life's unexpected twists with critical illness and accident insurance, providing additional layers of protection for you and your loved ones.
Responsibilities:
- Commit to providing extraordinary customer service by developing and inspiring staff to achieve and surpass the highest standards of guest satisfaction.
- Assist in leading the restaurant team to excellence by taking a proactive approach to training, motivating, and retaining team members.
- Be the person who “rallies the team” and reinvigorates the staff to provide an industry-leading customer experience.
- Assist in developing and implementing strategies to enhance guest loyalty by monitoring customer feedback and reviews, taking proactive measures to improve service quality, and resolving any issues effectively.
- Assist in maintaining adequate staffing levels to ensure smooth daily operations by effectively hiring, training, and developing team members.
- Oversee and streamline all restaurant operations to ensure efficiency, exceptional service, and adherence to high-quality standards.
- Hold team members accountable for their performance and adherence to standards, coaching when necessary.
- Assist in controlling operations costs, including COGS and labor.
- Implement and maintain strict sanitation procedures to meet health and safety standards, including but not limited to safety and regulations, health department standards, and responsible alcohol service.
- Oversee compliance with all safety regulations and policies.
- Supervise the completion of opening and closing procedures.
- Oversee cash and security management.
- Prepare employee work schedules; monitoring frequently and making appropriate adjustments.
- Monitor and maintain restaurant inventory levels.
- Execute basic maintenance duties, collaborating with leadership on when it is appropriate to call professional support.
- Managements' primary role is to actively engage in floor operations, setting the standard for excellence, by contributing to smooth operations; this includes but is not limited to bussing tables, running food, and addressing any other immediate needs that directly impact the guest experience.
- Treat others with respect and dignity at all times.
- Other duties as assigned.
Qualifications:
- A minimum of 1 years’ experience in a restaurant supervisory role is preferred.
- Experience in leading, training and developing teams.
- Strong knowledge of food and beverage menu – including ingredients, preparation methods, and presentation.
- Ability to maintain composure under high pressure and make decisions quickly.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple orders simultaneously.
- Basic math, computer, and cash handling skills.
- Availability to work flexible hours, including weekends and holidays.
- Professional and positive disposition.
Physical Demands:
- Ability to perform physical tasks such as walking, crouching, kneeling, bending, and standing for extended periods of time.
- Ability to lift 60 pounds
Equal Opportunity Employer:
The City Pub provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training