What are the responsibilities and job description for the City Wide Maintenance is hiring: Account Manager - Newport News/ Hampton in Norf position at City Wide Maintenance?
City Wide Facility Solutions is seeking a highly motivated Facility Solutions Manager to join our team in Newport News! As the leading management company in the building maintenance industry, we strive to provide comprehensive facility solutions to our clients.
In this role, you will act as the primary point of contact for our commercial clients in the Norfolk area, managing their facility maintenance needs and ensuring high levels of customer satisfaction. Your responsibilities will include oversight of all aspects of service delivery, upselling of services, fostering strong relationships with clients, and leading a team of Night Managers and service providers.
Key Responsibilities :
- Manage client relationships to ensure satisfaction and retention, providing exceptional customer service at all times.
- Conduct regular inspections and assessments of client facilities to ensure quality service delivery.
- Coordinate training and development for Night Managers to meet service expectations and improve client experiences.
- Identify opportunities for service expansion and upselling additional facility solutions.
- Collaborate closely with contractors and service teams to maintain standards and fulfill client agreements.
- Track performance metrics and report progress to senior management.
Join us at City Wide and be part of a dynamic team dedicated to creating positive impacts in our clients' businesses and the communities we serve!
Qualifications :
Benefits :
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