What are the responsibilities and job description for the Facility Solutions Manager position at City Wide Maintenance?
Job Title: Facility Solutions Manager
We are seeking an experienced professional to manage and retain B2B accounts, with strong selling skills to increase sales within an account.
Responsibilities:
- Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
- Formulate and manage an effective service strategy and schedule tailored to each client.
- Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
- Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
- Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients.
Requirements:
- 3-5 years of sales and management experience in building maintenance, facility management, or equivalent experience.
- High School diploma required, bachelor's degree highly desirable.
- Detail-oriented and excellent follow-through on commitments.
- Positive and outgoing personality; great at building relationships.
- Excellent verbal and strong written communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
About City Wide:
City Wide is the largest management company in the building maintenance industry and services Kansas City-based businesses. We pride ourselves on a culture rich in history and collaboration, within a customer-focused atmosphere that fosters continual learning and development.
