What are the responsibilities and job description for the Beverage Captain position at City Winery International?
A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.
Position Summary
Beverage Captains are our in-house wine and beverage experts whose focus Is on maximizing overall beverage sales and delivering an exceptional guest experience. The Beverage Captain is responsible for overall guest service and satisfaction, recommending wine and food pairings, educating guests on beverage selections, and beverage department support in areas such as monthly inventory. Strong wine knowledge is a prerequisite.
Why us?
Competitive pay
We are a rapidly expanding national entertainment and hospitality company, offering tremendous opportunities for driven and ambitious individuals.
Medical, Dental, Vision Insurance
nDORFins program designed to promote a healthy and active lifestyle!
401K (and yes we match!)
Flexible Savings Accounts,HSA and Dependent Care, Basic Life and AD&D Insurance
Amazing discounts, 50% OFF all dining / retail wine
Free Family Meal
Tickets to available shows
And more!
Minimum Qualifications
3 years as a sommelier / wine steward in a fast-paced, high-volume service environment and / or equivalent relevant experience
Extensive knowledge of and a genuine love for wine, winemaking, beer and spirits
Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit
Strong work ethic, team player, and exceptional guest service skills
Ability to execute professional guest service experience with a calm and composed demeanor
Strong attention to detail and organizational skills
Polished presentation
Ability to take direction from others
Effective communication and interpersonal skills with a proven ability to build positive relationships with coworkers and guests
Aptitude to resolve problems
Ability to work both independently and in a team environment
Must be fluently literate in English including ability to read, write, and communicate, conduct basic business related mathematics, able to accurately function a POS
Ability to work a flexible schedule including days, nights, weekends, and holidays
Ability to perform physical requirements of the role including standing / walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 pounds
Overview of Responsibilities
Maximize beverage sales Including wine, beer, spirits, and deliver exceptional guest experiences
Drive beverage sales on the floor by upselling, suggesting, educating, and interacting with guests
Handle table bottle orders through from beginning to end, including order taking, delivery, proper opening and service, and check backs
Ensure wine quality before every shift
Maintain a floor presence during service to attend to guest needs, touch tables, and assist in service as necessary
Attend daily pre-shift to communicate daily beverage products in and out of stock and conduct trainings and / or tastings as appropriate
Guide and teach staff about beverage offerings and answer questions to further staff education and menu knowledge
Actively participate in beverage inventories on a daily and monthly basis when needed, including but not limited to, counting, stocking inventories and updating “86” board, as well as counts for wine tomes in service, ensuring tomes are current and in good condition
Follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages.
Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance.
Maintain cleanliness and safety of all work areas
Attend trainings, tastings, meetings, as needed
Perform all other reasonably assigned duties
About Us
Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90 points, City Winery offers a range of topnotch events & experiences.
We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.
