Host host

Wine,

food, and live entertainment collide at City Winery to create a dynamic and

incredibly unique workplace. Since 2008, City Winery has been turning heads

across the nation with amazing live performances, delectable cuisine, and

award-winning, locally produced wines. But there's more to us than that - we're

a haven for community and creativity, a place where the philosophy of

Who are you?

You're a rockstar with a passion for music, a

love for wine, and a deep respect for hospitality. You know how to connect with

people, but you're not just a people pleaser - you thrive under pressure and

love making quick decisions that impact the business and culture. You know you

have more to learn and are always looking for ways to grow, both personally and

professionally. With an entrepreneurial spirit and a desire to be a part of

something bigger, you want to join a brand and culture that not only makes a

difference, but also helps others INDULGE THEIR SENSES.

Who are we?

City Winery, founded by music industry veteran

visionary Michael Dorf, has established itself as a one-of-a-kind brand

providing unforgettable experiences for guests. From world-class music venues

to sustainably produced wines with ratings of 90 points, City Winery offers a

range of top-notch events & experiences.

Why us?

Competitive pay plus generous benefits. An

atmosphere of learning, development & enrichment opportunities. A career

trajectory within a growing company with abundant opportunities for

advancement. A fun team of passionate individuals who share your love of

hospitality and the opportunity to provide guests with unforgettable nights

filled with music & wine.

Position Summary

Restaurant Hosts are

responsible for delivering consistently exceptional guest experiences to guests

of City Winery. The Host serves as the first and last point of contact

throughout the guest experience and is responsible for greeting guests while

entering and departing the location, handling inquiries and reservations, and supporting

in other areas of the operation as needed.

Minimum Qualifications

1 years experience as a Host in a fast-paced,

high-volume service environment and / or equivalent relevant experience

Strong work ethic, team player, and exceptional guest

service skills

Ability to consistently deliver high-quality guest

experiences, exceed guest expectations, and strive to create a memorable

experience at every City Winery visit

Effective communication and interpersonal skills with a

proven ability to build positive relationships with people in the scope of

employment

• Aptitude to resolve problems
• Ability to execute professional guest service

experience

Ability to handle all guests with composure and

hospitality

• Polished presentation
• Ability to work both independently and in a team

environment

Must be fluently literate in English including ability

to read, write, communicate, conduct basic business related mathematics,

and able to accurately function a POS

Ability to work a flexible schedule including days,

nights, weekends, and holidays

Ability to perform physical requirements of the role

including standing / walking for entirety of shift, bending, pulling,

pushing, using stairs, lifting and carrying up to 25 pounds

Overview of Responsibilities

Provide positive guest experience including greeting,

conversing with, and thanking departing guests

Escort guests to seats and set them up for a

pleasurable dining experience based on appropriate floor plan

Accommodate guest requests while seeking management

approval when appropriate

Manage all call-ins and walk -in inquiries, directing

to appropriate departmental contacts or taking messages and

communicating to such departments as necessary

Ensure all dining areas are tidy, presentable, and in

safe condition and set up / rearrange / breakdown dining room for service

accordingly

Manage miscellaneous day-to-day communications,

including but not limited to, voicemails, emails, deliveries, and

reservation calls and communicate any important reservations / guest

inquiries.

Maintain all reservations / seating through designated

system

Provide guests with accurate wait time estimates during

busy periods

• Perform necessary opening / closing tasks
• Rotate seating between different stations to ensure

even workloads for waitstaff

Maintain a knowledge of City Winery brand, history,

culture, and programming, both in venue and restaurant

Maintain menu knowledge, including ingredients,

preparation methods, and allergen information and

communicate this information tableside to guests

Maintain organized, clean, and safe work areas at all

times

• Attend trainings, tastings, meetings, as needed
• Follow all company policies, procedures, and guidelines

including being ready to work at scheduled shift time, in uniform, with

neat and presentable appearance.

Perform all other reasonably assigned duties.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.

Last updated : 2024-11-13