What are the responsibilities and job description for the Server position at City Winery International?
About Us
Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But there's more to us than that - we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life.
Who are you?
You have a passion for music, a love of wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES.
Who are we?
City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90 points, City Winery offers a range of top-notch events & experiences.
Why us?
Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine. Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking & more depending on position and other Company eligibility requirements.
POSITION SUMMARY
Servers are
responsible for delivering consistently exceptional guest experiences to
patrons of City Winery. Duties include taking orders, serving food and
beverage, handling all transactions, assisting guests with inquiries and
anticipating needs, and any and all duties incidental to the guest’s
experience.
MINIMUM QUALIFICATIONS
- 2 years experience as a Server in a fast-paced,
high-volume service environment and / or equivalent relevant experience
service skills
experiences, exceed guest expectations, and strive to create a memorable
experience at every City Winery visit
proven ability to build positive relationships with coworkers and guests.
experience
spaces, dark room and loud environment
hospitality
environment
to read, write, communicate, conduct basic business related mathematics,
and able to accurately function a POS
nights, weekends, and holidays
including standing / walking for entirety of shift, bending, pulling,
pushing, using stairs, lifting and carrying up to 50 pounds
RESPONSIBILITIES
conversing with, and thanking departing guests
beverage, handle transactions, and support overall guest service needs
from beginning to end
incentives, drive marketing promotions & special events, and promote
our brand.
satisfaction, resolve guest complaints
standards every shift.
closing duties including set-up, maintenance, and breakdown of the area
within the allotted timeframe not to exceed 20% or maximum of 2 hours of
the scheduled shift time
including but not limited to side stations, floor, shelves, storage areas
enforcing laws and ordinances in the handling and provision of alcoholic
beverages.
drawer
Company standards
culture, and programming, both in venue and restaurant
preparation methods, and allergen information and communicate this information tableside to
guests
including being ready to work at scheduled shift time, in uniform, with
neat and presentable appearance.
We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.
