What are the responsibilities and job description for the Training Manager position at City Winery International?
A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery strives to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.
Position Summary
The Training Manager will serve on City Winery’s training team and make an impact implementing and managing training programs that educate, inspire, and develop team members across multiple areas of the business. This role oversees key training initiatives, including the Manager-in-Training (MIT) Program and Hourly Training Programs at all of our locations, while also collaborating on Standard Operating Procedure and compliance.
This operationally minded leader will partner closely with local teams to elevate guest experiences, foster staff development, and maintain excellence in hospitality standards. Success in this role requires creativity, a process-driven mindset, and the ability to build strong connections while driving initiatives forward.
Why us?
Competitive pay
We are a rapidly expanding national entertainment and hospitality company, offering tremendous opportunities for driven and ambitious individuals.
Medical, Dental, Vision Insurance
nDORFins program designed to promote a healthy and active lifestyle!
401K (and yes we match!)
Flexible Savings Accounts
HSA and Dependent Care
Basic Life and AD&D Insurance
An atmosphere of learning, development & enrichment opportunities.
Amazing discounts
50% OFF all dining/retail wine
Free Family Meal
Tickets to available shows
And more!
Key Responsibilities
Program Management:
Lead the MIT Program and Hourly Training Programs for the region, ensuring alignment with company standards.
Manage and maintain compliance training for all assigned locations.
Field Training:
Provide on-site training support for rollouts and new initiatives.
Evaluate and certify team members to become Certified Trainers at each location.
Collaboration:
Partner with Human Resources to enhance staff performance review processes and developmental coaching.
Work cross-functionally with operations teams to identify and address training needs.
Assessment and Evaluation:
Periodically assess training programs to ensure effectiveness, alignment with company policies, and adaptability to team needs.
Identify areas of opportunity through data analysis and feedback, recommending innovative solutions.
Travel Requirements:
Frequent travel to support training initiatives across assigned locations.
Minimum of 5 years in training management, field training, or operations in a high-volume hospitality environment.
Strong emotional intelligence, interpersonal skills, and the ability to build relationships at all organizational levels.
Experience delivering training content tailored to diverse audiences.
Operational mindset with a passion for solving problems creatively and efficiently.
Proven ability to self-start, manage multiple projects, and meet deadlines in a dynamic environment.
Background in culinary training or wine training is a plus.
Operationally minded and process-driven with strong attention to detail.
A connector and people person with excellent communication and relationship-building skills.
Self-starter with a creative approach to problem-solving and team development.
High emotional intelligence (EQ) and ability to lead with empathy.
Passionate about hospitality, food, and wine.
About Us
Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90 points, City Winery offers a range of topnotch events & experiences.
We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the EVerify Program in certain locations, as required by law
