What are the responsibilities and job description for the Bilingual Front Desk Representative position at City World Toyota?
Company Overview:
- City World Toyota is a reputable automotive dealership known for its exceptional customer service and a wide range of high-quality vehicles.
- Our company maintains a professional and welcoming environment for both customers and employees.
Key Responsibilities:
- Efficiently handle incoming and outgoing phone calls, providing courteous and helpful assistance to customers.
- Greet customers with a warm smile and friendly demeanor as they enter the dealership, ensuring a positive first impression.
- Direct customers to the appropriate department or individual, ensuring a smooth and seamless customer experience.
- Maintain a neat and organized front desk area, ensuring all necessary supplies are readily available.
- Assist with administrative tasks as needed, such as data entry, filing, and handling incoming/outgoing mail.
Required Skills and Qualifications:
- Bilingual proficiency in English and Spanish to effectively communicate with a diverse customer base.
- Excellent interpersonal and customer service skills, with a friendly and approachable attitude.
- Strong verbal communication skills, both over the phone and in-person, to provide clear and concise information.
- Ability to multitask and prioritize tasks in a fast-paced environment, ensuring efficient customer service.
- Strong organizational skills and attention to detail to maintain an organized front desk area and handle administrative tasks effectively.
- Professional appearance, with attention to detail in grooming and attire.
Schedule is as follows
Sunday 11am - 5pm
Monday 3pm - 9pm
Tuesday 3pm - 9pm
Wednesday Off
Thursday 3pm - 9pm
Friday 9am - 7pm
Saturday Off
Job Type: Full-time
Pay: $16.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $17
