What are the responsibilities and job description for the Call Center Representative - Appointment Setter (Commission Based) position at City World Toyota?
About Us:
City World Toyota is one of the leading Toyota dealerships in the New York Region, committed to providing outstanding customer service and a top-quality car-buying experience. We are looking for a highly energetic, self-motivated, and results-driven Call Center Representative to join our team and help customers schedule appointments to come in and purchase their next vehicle. This is an excellent opportunity for someone who thrives in a fast-paced, rewarding environment and is eager to earn commission for setting successful appointments.
Job Description:
As a Call Center Representative at City World Toyota, you will play a vital role in connecting with customers, understanding their vehicle needs, and setting appointments for them to visit our dealership. You will be the first point of contact for many customers, helping them take the next step in their car-buying journey.
Key Responsibilities:
- Make outbound calls and respond to inbound calls from prospective customers.
- Engage with customers, understand their vehicle needs, and set appointments for them to visit the dealership.
- Effectively communicate vehicle options, promotions, and the benefits of visiting City World Toyota.
- Meet and exceed daily, weekly, and monthly appointment-setting goals.
- Maintain accurate records of customer interactions and scheduled appointments.
- Follow up with leads and re-engage customers who have not yet scheduled an appointment.
- Collaborate with the sales team to ensure a smooth transition from appointment to vehicle purchase.
- Take ownership of the entire appointment-setting process from start to finish, ensuring customer satisfaction.
What We’re Looking For:
- Energetic, self-motivated, and goal-oriented individuals who thrive in a fast-paced environment.
- Excellent verbal communication skills and a clear, professional speaking voice.
- A positive attitude with a passion for customer service and a strong desire to help customers.
- Proven ability to meet goals and work effectively both independently and as part of a team.
- Previous call center, telemarketing, or customer service experience is a plus.
- Ability to work under pressure and handle objections with confidence.
- High school diploma or equivalent required.
Why Join City World Toyota?
- Competitive base salary with commission opportunities (uncapped earnings potential).
- Paid training to help you succeed.
- A fast-paced, energetic work environment with career advancement opportunities.
- Work with a respected, established brand in the automotive industry.
- Comprehensive benefits including health, dental, and vision insurance.
- Employee discounts on vehicle purchases and services.
If you're looking for an exciting opportunity to grow your career in the automotive industry and earn commission by setting appointments with customers, we want to hear from you! Join the City World Toyota team and help customers drive away in their dream car.
Job Type: Full-time
Pay: $48,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
Shift:
- 8 hour shift
Supplemental Pay:
- Bonus opportunities
- Commission pay
- Monthly bonus
- Performance bonus
Language:
- English and Spanish (Required)
Work Location: In person
Salary : $48,000 - $75,000
