Advanced Community Care Clinician

Job Description:

About the Role:

This is a clinical role.  The Advanced Community Care Clinician is responsible for delivering medical care in the communities where Cityblock members live.  In homes, shelters, offices, public places or in the street.  The ACCC/AC3  is primarily responsible for facilitating virtual provider visits with Cityblock members and following medical orders, performing clinical skills and tasks within their scope, training, and policy. Which may include, IV insertion, IV/IM/SQ medication administration, 12 EKG, Phlebotomy, etc. (Dependent upon local legal regulations)

Responsibilities:

• Cityblock delivers integrated primary and acute medical care, behavioral health and social care, powered by relationships and designed to advance equity in access and outcome. By delivering these acute and longitudinal services in-home through a combination of digital and in-person connections, we can allow members to stay at home and out of the hospital. 

• The Advanced Community Care Clinician is pivotal in connecting members to Cityblock services including medical providers and access to all Cityblock services.

• There are several primary visit types they will be responsible for:

  • ED@home: Acute illness facilitated provider visit

  • Facilitated Visit: Longitudinal care team facilitated provider visit

  • Outreach: Independent visit to find hard to reach members

  • Specimen Collection: Independent visit to obtain tissue samples for the lab.

  • MIC Only Follow-up: Independent visit with a specific set of visit goals

• Each shift the Advanced Community Care Clinician will begin their day reviewing their equipment, communications, and scheduled visits.  They will plan to integrate mandatory training, meetings, and lunch into their day at pre-planned times or in any down time.  

• Before the visit they will review Commons and Athena for any warning or instructions about the visit.  Review the need for written consent.

• Arrive 10 minutes prior to the start of the visit and make member contact.  Introduce themself and describe how a visit is conducted

• Complete required charting and activities prior to bringing the virtual provider on video.

• Use the Cityblock computer to facilitate a video visit.

• Carryout any instructions like order or examinations, sometimes on camera and sometimes independently as instructed.

• Post visit they will complete documentation, process lab work in a centrifuge and decontaminate their equipment.

• They will then get themselves set for the next visit by restocking and preparing equipment.

• Their vehicle whether Cityblock owned or personal; will be kept, maintained and used in accordance with company policy.

Requirements for the Role:

• Education:

  • High School Diploma

• Years of Experience

  • 4 Years

• Certification (s)

  • Paramedic certification in the state where operating

  • BLS CPR

  • Good to have: ACLS, PALS, AMLS, PHTLS, GEMS

  • Certified Community Paramedic (CP-C) with the IBSC within 1 year

• Licensure:

  • Unrestricted driver's license

• Travel Requirements

  • 100% daily travel

• Physical Requirements

  • Climb stairs with 40lb pack

  • Walk long distances from parking spot to visit address 

  • Kneel, stoop, lean over for extended periods of time 

  • Sit and ride in a vehicle for extended periods of time

  • Donning and doffing of PPE

  • Wear a N95 for extended periods of time

  • Good hand eye coordination to perform clinical skills

  • Able to see, hear, and smell to perform physical exams

• Additional Requirements

  • The work environment is dynamic. At all times member confidentiality will be kept by taking meetings in private and not mixing any home our outside work influences while on company time. 

• Systems

  • Can uses multiple technology platforms simultaneously

  • Able to learn new software, charting requirements, and hardware platforms.

• Data Analysis

  • Text Here

• Operations Management

  • Can troubleshoot issues with technology and improvise solutions in order to complete daily assignments without creating service gaps.

• Communication

  • Creates accurate written documentation

  • Quickly and effectively communicates by slack, phone, and email with CTC, market staff, managers, and central staff.

  • Ability to maintain composure in interactions with members, superiors, and coworkers.  Respecting varied backgrounds, cultures, motivations and abilities.

  • Has a likable, positive, collegial manner of talking.  Is friendly and approachable.

  • Excellent written communication skills

  • Able to effectively communicate instructions to members who may have no medical literacy, ability to speak English, write, read, or verbally communicate.

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine.  Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock.  Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption.  Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements.  The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.