What are the responsibilities and job description for the Lead Residential Install Technician position at Citynet LLC?
Job Description
Job Description
Position Summary :
As a Lead Residential Install Technician specializing in Fiber Splicing for Internet, Phone, and TV services, you'll oversee and coordinate residential installation, maintenance, and repair activities within a designated area or region. This role involves providing leadership and technical expertise to a team of technicians, ensuring that projects are completed efficiently, safely, and in accordance with company standards and customer expectations.
Position responsibilities :
- Lead and motivate a team of residential technicians, providing guidance, coaching, and support to ensure high performance and adherence to company policies and procedures.
- Conduct regular team meetings to communicate goals, expectations, and updates on projects and performance.
- Foster a positive work environment that promotes teamwork, collaboration, and continuous improvement.
- Install the interior fiber-optic cable and splice it inside the NID to the exterior fiber-optic cable using a fusion fiber splicer.
- Install and configure internet, phone, and television services in residential homes according to company standards and procedures.
- Perform on-site assessments to determine the optimal placement of equipment and wiring for efficient service delivery.
- Troubleshoot and resolve technical issues related to internet connectivity, phone, television reception, and equipment functionality.
- Educate customers on the use of equipment, features, and services to enhance their overall experience.
- Maintain accurate records of service calls, installations, and equipment inventory.
- Adhere to safety protocols and guidelines while working in residential environments.
- Collaborate with other team members and departments to ensure seamless service delivery and customer satisfaction.
- Keep abreast of technological advancements and industry trends to improve skills and knowledge continuously.
- Provide exceptional customer service by addressing inquiries, concerns, and complaints in a professional and timely manner.
- Participate in training sessions to enhance technical proficiency and customer service skills.
Essential skills and experience :
Work Environment :
Additional Responsibilities :
