Managed Services Enterprise Technician

Position Title: Managed Services Enterprise Technician

Role Overview:
As a Managed Services Enterprise Technician, you'll be instrumental in implementing, optimizing, and troubleshooting cutting-edge enterprise solutions for our clients. Operating in a dynamic environment, you'll ensure seamless service delivery through agile methodologies and meticulous attention to detail. From in-house customer system setup to on-site support, your expertise will drive client satisfaction and operational excellence. The Technician will provide these services in a per-hour billing or flat rate monthly setting and will track all time, in either case, for proper billing and cost accounting. Your responsibilities will encompass managing and supporting a variety of common devices and items, including (but not limited to):

• Workstations
• Peripherals (i.e. – printers, scanners, etc)
• Windows servers
• Microsoft 365
• Citynet’s security software stack
• Customer data backups
• Wire/Cable Management
• Cybersecurity Best Practices and Implementations

Additionally, you'll collaborate with leading vendors such as Microsoft, Barracuda, VMware, and others to leverage their technologies and deliver state-of-the-art solutions for our clients.

Key Responsibilities:

• Evaluate client systems for optimization and upgrades.
• Perform in-house, on-site and remote computer and network services.
• Service PCs and servers.
• Install and test various network devices.
• Install and support software and peripherals.
• Install and maintain Citynet’s RMM services.
• Respond to customer device alerts.
• Document customer systems.
• Work with internal teams on customer services audits.
• Collaborate with engineers to stage and deploy equipment, ensuring seamless integration.
• Execute and validate backup procedures to maintain data integrity.
• Document system configurations and setups with clarity and precision.
• Other duties as assigned.

Qualifications:

• Associates degree or higher preferred.
• CompTIA/Microsoft certifications a plus
• Minimum of 2 years of experience as an IT/Managed Services technician or equivalent work experience.

Work Environment:
Experience a dynamic blend of office and field work, adapting to the evolving needs of our clients.

Additional Requirements:

• Embrace regional travel opportunities to support our diverse client base.
• Be flexible to accommodate occasional after-hours or overtime shifts.
• Participate in an on-call rotation to provide timely support and resolution for critical issues outside of regular business hours.

Desired Attributes:

• Exceptional communication skills, capable of articulating technical concepts clearly and effectively to both technical and non-technical stakeholders.
• Profound understanding of modern IP infrastructure elements, including network security, cloud-based computing, and enterprise design principles.

Benefits:

• Billing Bonus
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Long term disability
• Paid time off
• Vision insurance

Note: This job description reflects our commitment to staying at the forefront of technological innovation and may evolve to meet the dynamic demands of the industry.