What are the responsibilities and job description for the Billing Specialist position at Citynet?
About Us : At Citynet, we pride ourselves on delivering innovative communication solutions to our customers. As a leader in the telecommunications industry, we're committed to excellence and are looking for a dedicated Billing Specialist to join our team.
Position Overview : The Billing Specialist will be responsible for managing billing processes, ensuring accurate invoicing, and maintaining customer accounts. This role is crucial in providing excellent customer service and support while contributing to the overall efficiency of our billing operations.
Key Responsibilities :
- Prepare and process customer invoices in a timely manner.
- Review and resolve billing discrepancies and customer inquiries.
- Maintain accurate records of billing transactions and customer accounts.
- Collaborate with other departments to ensure data accuracy and integrity.
- Assist in the implementation of billing system upgrades and enhancements.
- Generate reports and analyze billing data to identify trends and areas for improvement.
- Provide exceptional customer service by addressing billing-related questions and concerns.
Qualifications :
Why Join Us?
Interested applicants MUST submit a cover letter and the cover letter MUST state why the applicant is the perfect fit for the position.
