Lead Residential Install Technician

Job Description

Position Summary:

As a Lead Residential Install Technician specializing in Fiber Splicing for Internet, Phone, and TV services, you'll oversee and coordinate residential installation, maintenance, and repair activities within a designated area or region. This role involves providing leadership and technical expertise to a team of technicians, ensuring that projects are completed efficiently, safely, and in accordance with company standards and customer expectations.

Position responsibilities:

• Lead and motivate a team of residential technicians, providing guidance, coaching, and support to ensure high performance and adherence to company policies and procedures.
• Conduct regular team meetings to communicate goals, expectations, and updates on projects and performance.
• Foster a positive work environment that promotes teamwork, collaboration, and continuous improvement.
• Install the interior fiber-optic cable and splice it inside the NID to the exterior fiber-optic cable using a fusion fiber splicer.
• Install and configure internet, phone, and television services in residential homes according to company standards and procedures.
• Perform on-site assessments to determine the optimal placement of equipment and wiring for efficient service delivery.
• Troubleshoot and resolve technical issues related to internet connectivity, phone, television reception, and equipment functionality.
• Educate customers on the use of equipment, features, and services to enhance their overall experience.
• Maintain accurate records of service calls, installations, and equipment inventory.
• Adhere to safety protocols and guidelines while working in residential environments.
• Collaborate with other team members and departments to ensure seamless service delivery and customer satisfaction.
• Keep abreast of technological advancements and industry trends to improve skills and knowledge continuously.
• Provide exceptional customer service by addressing inquiries, concerns, and complaints in a professional and timely manner.
• Participate in training sessions to enhance technical proficiency and customer service skills.
  
  

Essential skills and experience:

• High school diploma or equivalent; technical certification or degree preferred.
• Previous experience in fiber-optic splicing, telecommunications, cable installation, or related field preferred.
• Strong technical aptitude with the ability to troubleshoot and resolve technical issues effectively.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in using basic hand and power tools for installation and maintenance tasks.
• Ability to climb ladders and go into crawl spaces and attics when required.
• Valid driver's license and clean driving record.
• Ability to lift and carry equipment weighing up to 50 pounds and work in various weather conditions.
• Flexibility to work evenings, weekends, and holidays as needed.
• Commitment to adhering to safety protocols and guidelines at all times.
  
  

Work Environment:

• Required to work in both inside and outside environments in all weather conditions.
  
  

Additional Responsibilities:

• Regional Travel is required, as well as occasional after-hours or overtime work.
• Other duties as assigned
  
  

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Long term disability
• Paid time off
• Vision insurance