Applications Specialist II

JOB PROFILE:
Under general direction from the Program Supervisor, provide services and support relative to the various departmental and enterprise-wide application software systems in use by the City; proactively identify and pursue opportunities to improve the value of the supported application systems through improved processes, training, security, and reporting.

ESSENTIAL JOB FUNCTIONS:

• Ability to serve as the primary IT systems advisor on one or more application systems; provides functional assistance to departmental customers regarding the use of application systems; participates in regular communication and consultation with application vendors to ensure the software is up-to-date with the latest available patches and updates, and coordinates the selection, testing, and implementation of all relevant application software patches, updates, hot fixes, etc; troubleshoot reported functionality issues, and develop plans and procedures for remediation of such issues.
• Ability to provide regular analytical and technical assistance relative to the identification, development, implementation, and maintenance of application software solutions for customer departmental business needs.
• Ability to regularly consult with IT Quality Assurance staff and departmental customers on the development, maintenance, and use of application test plans and procedures; assist the IT Training staff with the development, maintenance, and regular use of training materials associated with one or more application systems; identify weaknesses in customer understanding of supplied training materials, and assist the IT Trainer in the development of additional training courses and/or clips to mitigate the identified weaknesses.
• Ability to regularly develop and distribute communication materials relevant to the supported application systems; such materials would include, but not be limited to: FAQs, application "tips and tricks", upcoming software version/patch management information, etc.
• Ability to coordinate and assist with the development, testing, and implementation of new custom production and/or ad hoc application system reports; assist with customer training and support for new and existing custom ad hoc reports; understand a customer’s reporting needs and convert them to technical specifications for the development of custom reports.
• Ability to fully analyze and document existing business processes; identify and document proposed business process improvements.
  

OTHER JOB FUNCTIONS:

• Ability to serve as the primary IT systems advisor on one or more application systems; provides functional assistance to departmental customers regarding the use of application systems; participates in regular communication and consultation with application vendors to ensure the software is up-to-date with the latest available patches and updates, and coordinates the selection, testing, and implementation of all relevant application software patches, updates, hot fixes, etc.; troubleshoot reported functionality issues, and develop plans and procedures for remediation of such issues.
  Ability to provide regular analytical and technical assistance relative to the identification, development, implementation, and maintenance of application software solutions for customer departmental business needs.
• Ability to regularly consult with IT Quality Assurance staff and departmental customers on the development, maintenance, and use of application test plans and procedures; assist the IT Training staff with the development, maintenance, and regular use of training materials associated with one or more application systems; identify weaknesses in customer understanding of supplied training materials, and assist the IT Trainer in the development of additional training courses and/or clips to mitigate the identified weaknesses.
• Ability to regularly develop and distribute communication materials relevant to the supported application systems; such materials would include, but not be limited to: FAQs, application "tips and tricks", upcoming software version/patch management information, etc.
• Ability to coordinate and assist with the development, testing, and implementation of new custom production and/or ad hoc application system reports; assist with customer training and support for new and existing custom ad hoc reports; understand a customer’s reporting needs and convert them to technical specifications for the development of custom reports.
• Ability to fully analyze and document existing business processes; identify and document proposed business process improvements.