What are the responsibilities and job description for the Customer Care Specialist position at CityServiceValcon, LLC?
About the Company
Ben Taylor, Inc is a subsidiary of CityServiceValcon, LLC (CSV), which was founded in 1932 and has a 90-year history of exemplary customer service. It joined the NorthStar Energy family of companies in March 2022. The company’s mission is to build a safe and balanced environment for its 200 employees while providing innovative and high-quality products to its customers.
CityServiceValcon is a market leader in fuel distribution across multiple product lines offering wholesale ground and aviation fuel programs from top national brands and independent refiners. Commercial products including propane, proprietary card lock, bulk fuel, and lubricants are distributed from its multiple locations across Washington, Idaho, Montana, and Wyoming. The company serves customer needs in aviation, trucking, agriculture, mining, construction, government, and residential homes. CityServiceValcon’s experienced and long-tenured management team is committed to optimizing the business and has a track record of successful growth.
About the Position
We are looking for a Customer Care Specialist to be responsible for providing excellent customer service and maintaining a professional image as part of the Ben Taylor, Inc. team.
You’ll report to the Regional Plant Manager at our Cutbank, MT location, focusing on these key responsibilities:
- Establish, organize and finalize new customer accounts.
- Smoothly answer and operate phone system, communicating with customers in a professional manner.
- Greet and assist walk-in customers or suppliers in a professional manner.
- Perform data entry of delivery tickets, work orders and other account information as needed.
- Perform various clerical functions, including copying, printing, filing, sending/receiving/distributing documents.
- Work with Service Tech to schedule service work.
- Accept and process payments.
- Prepare bank deposit daily.
- Other duties as assigned.
Requirements
- Working knowledge of computers and Microsoft products, and the ability to learn new programs.
- Recent telephone/receptionist and or customer service experience.
- Ability to multi-task.
- Ability to stay calm under pressure.
- Ability to sit for long periods.
- Ability to lift 30-50 lbs.
- Work in moderate noise levels.
- Work with minimum supervision.
Benefit Highlights
- 2 Weeks’ Paid Time Off/year
- 5 Days of Sick Leave/year
- Medical/Dental/Vision Insurance
- Employer paid Basic Life, AD&D, and Long-term Disability Insurance
-
4% 401K Retirement Account Match
- Additional 3% Discretionary Contribution
- 6 Holidays/year
- Fuel, Propane, Lubricants Discount
Additional information
CityServiceValcon, LCC is an equal opportunity employer. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, religion, color, national origin, age, sex, genetic information, the presence of a sensory, physical, or mental disability, or on any other basis protected by federal, state, or local law.
