What are the responsibilities and job description for the Customer Service Dispatcher position at Cityside Fiber?
CUSTOMER SERVICE DISPATCHER
About The Job
We are seeking a highly motivated and experienced Service Dispatcher to be an important part of our team. The Service Dispatcher will be responsible for scheduling, monitoring, and supporting the daily activities of the field service team. This position will maintain the daily schedule of installation, maintenance, and troubleshoot activities, driving completion, proper documentation, and timely communication internally, with contractors, and with customers. This opportunity sits within Cityside Fiber’s Customer Experience department. The Customer Experience team is responsible for delivering best-in-class service to residents and customers throughout their entire journey with us. The objective of this position is to provide critical schedule management, optimizing team efficiency and the customer experience. To be successful in this role you will have an incredible sense of organization and attention to detail, strong project and schedule management skills, and a dogged sense of responsibility and ownership of the task at hand. You will operate in a fast-moving and sometimes ambiguous environment and excel in hitting the Company’s objectives. To be successful you will have superior communication and organizational skills.
Responsibilities
Cityside Fiber believes that we all deserve amazing internet! Our core purpose is to create networks that better enable life-changing connectivity in our communities by daring to be different and having our team members put people first, all while having fun. Cityside Fiber is an emerging telecommunications infrastructure developer and internet service provider headquartered in Irvine, California. Cityside Fiber has launched our first networks in Orange County and has its eyes set for further expansion in California due to unprecedented response and demand.
We are built on a foundation of innovation, accountability, and trust. We are an employee-focused business that seeks independent-thinking people who want to actively contribute to the success of the organization and make the lives of those we serve better. Are you customer obsessed, smart and analytical yet execution focused and passionate about internet and connectivity? If yes, this opportunity is for you.
Location
Our Headquarters and field offices are in Irvine. [May be required to travel to project/customer sites to fulfill job responsibilities.]
Compensation
Starting at $22/hr. (Actual starting rate may vary based on candidate’s qualifications, skills and years of experience).
Comprehensive Benefits Package
Cityside Fiber is a unique organization that is dedicated to providing an outstanding employee experience. We take pride in our team as well as in the products and services we provide.
Benefits for eligible employees include, but are not limited to:
Financial Rewards
Medical and Dental Coverage - Cityside pays 100% of the base premiums for eligible employees’ medical and dental plans. Cityside subsidizes medical and dental premiums for an eligible employee’s eligible dependents. Cityside currently contributes an amount equal to 50% of an eligible dependent’s base medical and dental monthly premium amount.
Autonomy and flexibility to build a telecommunications company and premier support services from the ground up!
We kindly request that all applicants apply directly through our careers site to ensure efficient processing of your application. Please refrain from calling, as we are unable to provide updates or accept inquiries over the phone.
Cityside Fiber is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Visit our website at www.citysidefiber.com
About The Job
We are seeking a highly motivated and experienced Service Dispatcher to be an important part of our team. The Service Dispatcher will be responsible for scheduling, monitoring, and supporting the daily activities of the field service team. This position will maintain the daily schedule of installation, maintenance, and troubleshoot activities, driving completion, proper documentation, and timely communication internally, with contractors, and with customers. This opportunity sits within Cityside Fiber’s Customer Experience department. The Customer Experience team is responsible for delivering best-in-class service to residents and customers throughout their entire journey with us. The objective of this position is to provide critical schedule management, optimizing team efficiency and the customer experience. To be successful in this role you will have an incredible sense of organization and attention to detail, strong project and schedule management skills, and a dogged sense of responsibility and ownership of the task at hand. You will operate in a fast-moving and sometimes ambiguous environment and excel in hitting the Company’s objectives. To be successful you will have superior communication and organizational skills.
Responsibilities
- Understand Cityside Fiber’s core purpose and values and be passionate about what we do.
- Schedule and dispatch technicians and contractor teams for installations, maintenance, and repairs, assigning jobs based on technician availability, skill level, and location.
- Track job progress and update scheduling systems in real time.
- Monitor field activity and adjust assignments as needed to meet service commitments.
- Act as the primary point of contact between technicians, customer service representatives, and management, and provide daily support to the team as required.
- Provide customers with service updates, estimated arrival times, and follow-ups as necessary.
- Address scheduling conflicts, customer inquiries, reschedules, and service escalations promptly.
- Utilize dispatching software, GIS mapping tools, and workforce management systems.
- Troubleshoot and escalate system issues that affect scheduling or field operations.
- Maintain accurate records of job assignments, technician routes, and work completion.
- Generate daily and weekly reports on job status, technician performance, and service efficiency.
- Work in and contribute to an atmosphere of trust and integrity with fellow employees to ensure the overall success of Cityside Fiber.
- High energy individual who is willing to be an integral part of a high growth service provider who puts people first, dares to be different and has fun disrupting an industry.
- Bachelor’s degree or equivalent practical experience.
- 2 to 4 years of dispatching, scheduling, or logistics experience (preferably in telecommunications or field services)
- Experience communicating to and collaborating with cross-functional teams.
- Proven history of excellent customer service and ability to build relationships.
- Incredibly strong organizational skills- Ability to multi-task and be highly responsive to internal and external clients.
- Demonstrated intense customer focus.
- Demonstrated highest level of integrity, intellectual honesty and strong work ethic.
- Takes initiative. Plans efficiently while avoiding analysis paralysis.
- Proven history of managing logistical operations or high-volume daily activity, while operating calmly under pressure.
- Problem-Solving: Ability to think quickly and adjust schedules to accommodate service changes.
- Time Management: Excellent organizational skills with the ability to prioritize multiple tasks.
- Strong knowledge of the internet service provider space
- Sharp, analytical, and thoughtful.
- Consistent effort, intense commitment, and willingness to go above and beyond when needed.
- Strong team player acts like an owner and ultimately focused on delivering results with high standards.
- Proficiency in Microsoft Office including PowerPoint, Excel (proficiency with VLOOKUP/XLOOKUP and pivot tables ideal). Power BI is a plus.
Cityside Fiber believes that we all deserve amazing internet! Our core purpose is to create networks that better enable life-changing connectivity in our communities by daring to be different and having our team members put people first, all while having fun. Cityside Fiber is an emerging telecommunications infrastructure developer and internet service provider headquartered in Irvine, California. Cityside Fiber has launched our first networks in Orange County and has its eyes set for further expansion in California due to unprecedented response and demand.
We are built on a foundation of innovation, accountability, and trust. We are an employee-focused business that seeks independent-thinking people who want to actively contribute to the success of the organization and make the lives of those we serve better. Are you customer obsessed, smart and analytical yet execution focused and passionate about internet and connectivity? If yes, this opportunity is for you.
Location
Our Headquarters and field offices are in Irvine. [May be required to travel to project/customer sites to fulfill job responsibilities.]
Compensation
Starting at $22/hr. (Actual starting rate may vary based on candidate’s qualifications, skills and years of experience).
Comprehensive Benefits Package
Cityside Fiber is a unique organization that is dedicated to providing an outstanding employee experience. We take pride in our team as well as in the products and services we provide.
Benefits for eligible employees include, but are not limited to:
Financial Rewards
- Competitive pay
- Incentives based on individual performance
- 401(k) savings plan with excellent company matching contributions
Medical and Dental Coverage - Cityside pays 100% of the base premiums for eligible employees’ medical and dental plans. Cityside subsidizes medical and dental premiums for an eligible employee’s eligible dependents. Cityside currently contributes an amount equal to 50% of an eligible dependent’s base medical and dental monthly premium amount.
- Paid Time Off (PTO) Vacation
- Paid Sick Time
- Paid Holidays
Autonomy and flexibility to build a telecommunications company and premier support services from the ground up!
- Incredible growth potential - we are revolutionizing the Internet service provider industry
- Competitive rates and merit-based pay-increases
- Training and career growth opportunities
- Business-casual attire
- Fully stocked kitchen with office snacks, craft coffee, specialty drinks
- Access to Irvine Company Fitness Center
- Irvine Company Discounts
- Company-hosted activations
- Corporate athletic team (softball, soccer, etc.)
- Holiday parties
- Automatic access to parking structure
- Two-minute walk from Irvine Spectrum
We kindly request that all applicants apply directly through our careers site to ensure efficient processing of your application. Please refrain from calling, as we are unable to provide updates or accept inquiries over the phone.
Cityside Fiber is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Visit our website at www.citysidefiber.com
Salary : $22
