What are the responsibilities and job description for the Client Experience Concierge position at CityVet Career Center?
Job Description
Client Experience Concierge
JOB SUMMARY
The Client Experience Concierge is the friendly point of contact for clients in the hospital during appointments, drop off/pick up and visitation times.
RESPONSIBILITIES & DUTIES
-
Focus on the guest experience for each client during any times that they are present in the hospital lobby, exam room area or visiting their hospitalized pet
-
Work closely with the Care Navigation Team to ensure a stream-lined, well-organized and comfortable experience for each client and their pet
-
Facilitate hospital teams ability to work as efficiently as possible with minimal interruption by managing the flow of basic communication including updates and information flow through the appropriate channels
-
Be the friendly and professional face of the Arista hospital
-
Maintain clean and comfortable lobby & exam room environment
QUALIFICATIONS
-
Comfort in hospital clinical environment required; Experience in veterinary general practice and specialty/ ER veterinary medicine preferred
-
Customer service experience required
-
Ability to multitask and prioritize during busy times
-
Ability to kindly and compassionately communicate with clients during times of stress and to defuse tension by seeking appropriate support as needed
-
Clear and friendly communication skills for direct, telephone, and texting with veterinary clinical staff
-
Commitment to customer service, high quality care and excellence
Compensation
-
Competitive hourly pay; part time and full time opportunities
-
Benefits dependent on hours worked
