What are the responsibilities and job description for the IT Technician II position at CIU Networks, Inc.?
Job Description
CIU Networks, Inc. provides MSP support to Los Angeles and Orange County areas. We take a proactive approach to keep our clients' computer, network and security systems up-to-date and protected.
We are looking for an energetic Level II Technician to provide onsite and remote helpdesk support for our clients ranging from restaurants to corporate offices.
As a Level II Technician, you will be responsible for maintaining traditional IT functions like software, hardware, storage, network, DVR/NVR devices, and POS systems.
Required Skills:
- Minimum 3-years work experience in supporting Information Technology (IT).
- Willing to learn and adapt to new technologies.
- Willing to work overtime as necessary.
- Able to work efficiently and effectively with team members during heavy workloads.
- Be detail-oriented, especially with documentation.
- Prioritize and effectively resolve help desk tickets.
Technical Skills:
- Unifi / Network troubleshooting / VLANS / QoS / VPN
- Windows Server Domain Services Installation and Configuration / RDS Services and Published App creation
- Cloud Base admin / 365 Security / Sharepoint Management
- Business App installation and Upgrades for example QuickBooks
- SQL administration
Responsibilities:
- Providing timely support to end users of PCs and network devices, and multiple business applications.
- Identifying, investigating and remediating alerts as part of our network operations center team.
- Establishing and maintaining an excellent working relationship with end users.
- Investigating and solving desktop and other systems-related issues.
- Presenting information clearly and logically with the ability to explain technical issues in plain, non-technical language.
- Recognizing high-priority issues and responding accordingly.
- Assisting fellow team members and performing other duties as needed.
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Overtime pay
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Work Location: In person
Salary : $65,000 - $70,000