What are the responsibilities and job description for the Field Trainer & Support Specialist position at Civ Robotics?
About Civ Robotics
Civ Robotics is on a mission to automate repetitive tasks within the $3 trillion infrastructure construction industry. We’re dedicated to bridging the workforce gap and accelerating the development of essential infrastructure projects. At the core of our mission is our innovative technology in robotics and autonomous navigation.
With over 60 robots deployed and operating across construction sites in North America, we pride ourselves on ushering in the next generation of construction layout tools for solar, civil, land surveying, road striping, and general contracting. Our technology is engineered from the ground up to make our customers’ projects more precise, simple, and efficient than ever before.
Join us and become an integral member of our dynamic team, leading the charge in pioneering construction robotics innovation!
About The Role
As a Field Trainer & Support Specialist , you will be responsible for training customers on the operation, maintenance, and best practices of our robotic systems. You will conduct on-site and remote training sessions, assist with technical troubleshooting, and ensure customers can maximize the benefits of our technology.
This is an exciting opportunity to work hands-on with cutting-edge robotics in the field, engage directly with customers, and play a key role in the success of Civ Robotics’ deployments. You’ll have the chance to travel internationally and across the U.S., delivering training and technical support to some of the world’s leading construction companies.
What You’ll Do
- Conduct on-site and remote training sessions for customers, ensuring they can efficiently operate our robotic systems.
- Travel domestically and internationally to train clients on hardware setup, calibration, and best-use practices.
- Provide technical troubleshooting and real-time diagnostics to help customers resolve issues quickly.
- Develop and improve training materials, including manuals, videos, and presentations.
- Assist in robot setup, calibration, and testing at customer sites.
- Work closely with customer success, support, and engineering teams to relay feedback and enhance user experience.
- Maintain detailed training documentation and customer support logs.
- Ensure customers adopt best practices to maximize robot accuracy and performance.
- Follow up post-training to address any concerns and ensure successful implementation.
What We’re Looking For
Compensation & Benefits
PI265019571
Salary : $90,000 - $130,000
