What are the responsibilities and job description for the IT Support Analyst position at CIVIE?
What is CIVIE?
CIVIE was founded in 2018 to tackle the toughest radiology challenges with advanced and evolving technologies. Designed by a team with deep radiology industry experience, CIVIE is driven by our passion for innovation. You will join a team that is passionate about our mission, are experts in their fields, and value innovation that moves the needle for our partners and industry. If what we are doing excites you, we would love to talk to you. Come work with us!
What we are looking for
We are looking for an IT Support Analyst to join our team. Your objective in this role is to handle incoming IT technical issues from our clients as well as our internal business units. You will also support our PACS systems and related applications.
Our work directly supports healthcare professionals, and your work as an IT Support Analyst has a direct and positive impact on our ability to develop, support, and maintain our partnership with our internal and external stakeholders
Your responsibilities
- Resolve technical issues relating to both the hardware and software we provide for our clients and for our internal departments.
- Resolve issues related to PACS systems and PACS administration.
- Manage user accounts and email accounts in a wide variety of systems.
- Escalate and assign tickets to the appropriate resources.
- Assist with onboarding and offboarding team members.
- A team player capable of completing complex business challenges collaboratively.
- A “go-getter” focused on quality.
- Skilled at tracking and completing projects on time.
- A problem-solver with strong analytical skills.
- Excited to constantly learn new things and have a lifelong learner mindset.
- Excellent with written and verbal communication.
- Able and willing to work on-call on some nights and weekends.
- 1-2 years of experience working in IT, or equivalent education. Healthcare experience a plus.
- An understanding of computer hardware and the ability to troubleshoot hardware issues.
- Working knowledge of Windows 10 and Office 365
- Competitive compensation packages
- Paid vacation and sick time
- Flexible work schedules
- Education and professional development stipend
- Health, dental, and vision benefits, with employer HSA contribution
- Long-term, short-term, and life insurances
- 401(k) with employer match and profit sharing
CIVIE provides equal employment opportunities for all applicants and employees. All qualified applicants will be considered regardless of an individual’s race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email hr@collaborativeimaging.com; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.
CIVIE provides equal employment opportunities for all applicants and employees. All qualified applicants will be considered regardless of an individual’s race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please contact us; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.
