What are the responsibilities and job description for the Dispatcher position at Civil Recruit?
Job Description
Job Description
Summary
Temp will be responsible for creating daily routes for drivers, communicating ETAs to internal and external customers, and responsible for paperwork on the backend to ensure route closure is successful.
Looking for someone who is used to fast paced office environment.
No physical requirement. It is office work. Parking is free.
- Shift timing
8 : 00 AM to 5 : 00 PM (Mon to Fri)
Job Type : Temporary
Responsibilities
Coordinates the product movement from the CC to customers along with the return of used equipment.
Routes the trucks efficiently to balance workload and shipping costs while keeping Sales informed and transmitting the proper shipping paperwork to the Oracle Repository.
Supports various business channels.
Provides back up support for Sr. Dispatcher when applicable.
Update delivery system 40%. Oracle updates and e-mail notifications 10%.
Create routes and trip sheets 15%. Internal / External Customer Service 35%.
Prints out bills of lading. Updates delivery system with shipping data.
May pre-call customers. Emails delivery notifications to Order Processing.
Runs and closes out open order reports. Makes request for certificate of insurance.
Creates routes and trip sheets for the Delivery Drivers.
Successfully navigates through Oracle and updates Oracle CC / DFF notes.
Ship confirms orders in Oracle on the day of delivery.
Emails the marketplaces with the following days delivery schedule.
Responsible for truck ETAs. Places service calls as required.
Provides time frame authorizations.
Limited scope of authority when dealing with 3rd party carriers to set up end of miles stops.
Identifies customer's needs and determines appropriate action; refers calls to appropriate party. Performs other duties as assigned.
Requirements
Typically requires :
High school diploma or equivalent education.
Basic PC and 10 key skills required.
Minimum of 1 year customer service experience.
Must have adequate reading, math skills, and ability to write legibly.
Strong communication skills.
Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction prepare, provide and convey diversified information.
Minimal physical effort required.
Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.).
Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye / hand coordination.
Skills
