What are the responsibilities and job description for the ADMINISTRATIVE ASSISTANT position at Civility Home Care - Danbury?
Description :
Responsible for providing administrative support to the Agency in accordance with Agency policies & procedures and governmental regulations.
Reporting Relationship
Reports to Manager / Administrator
Responsibilities / Duties
- Works with the Agency Administrator to ensure compliance with relative federal, state & local regulations and Agency policies and procedures.
- Remain informed and educated about home care regulations and standards as well as management issues.
- Provide confidential administrative services.
- Provide and distributes charts, reports, and other documents;
- Organize and manages office and client records.
- Participate in planning, developing, and maintaining the operating budget.
- Participate in quality improvement programs; continuously evaluating and improving processes, systems, and work- flows.
- Evaluate systemic problems and develops action plans to address them.
- Address compliance issues, complaints and staff / patient grievances and reports them.
- Foster effective teamwork among the Agency's staff and community's management team to ensure high quality service and care.
- Consult with clinical managers and clients to provide appropriate staffing solutions.
- Track and document all client interactions, analyzes the associated data, and makes recommendations to management to improve the client experience.
- Provide office support to field clinical staff, providing them with all required supplies, forms, and clinical information in a timely manner.
- Help to identify and resolve client service issues.
- Perform other duties as assigned.
Required Skills / Abilities
Training / Experience :
