Manager

Manager Job Summary

We are searching for an experienced and talented manager to join our company. You'll be responsible for guiding and supporting teams directly under your supervision by organizing resources, inspiring employees, and maximizing output. Our manager must be a masterful communicator, organizer, and charismatic team player. You are not expected to carry out all of the work yourself, but you will at least be expected to make sure it is completed by the teams working below you in a timely manner.

Description

• Manager assumes management responsibility for the fiscal and operational activities of the home care agency and is responsible for long-term planning, organizing, directing, and staffing of the Agency.

• Manager plans and develops new programs, recruits and interviews management personnel and establishes procedures for measuring quality care and organizational performance.

Reporting Relationship

• Reports to Governing Body

Responsibilities/Activities

• Has the authority for managing Agency business affairs and general operations.

• Ensure the Agency complies with all relevant federal, state, and local laws.

• Supervise the development of Agency policies and procedures that support its purpose and goals while adhering to industry standards and established regulations.

• Be familiar with, and maintain Agency rules, policies, and procedures.

• Familiarize all employees, including those on contract, with Agency rules, policies, and procedures.

• Liaise with federal, state, and private organizations on behalf of the Agency.

• Maintain written service agreements, including financial arrangements, with other service providers for relevant services required to meet client needs.

• Devise short-term and long-term program development and modification plans.

• Identify critical issues that may affect the Agency.

• Delegate and organize Agency functions and define employee accountability requirements.

• Providing direction to team members, including constructive criticism and positive feedback to support personal development and ongoing improvement

• Defining responsibilities and roles needed to successfully fulfill the team's objectives

• Supporting the development of new hires through coaching and training

• Recruiting and hiring new team members

• Helping to come up with or assess the team's achievement of key metrics

• Collaborating with other managers to solve problems across departments

• Promoting a healthy and productive work environment

• Recruit, select, hire, and provide initial orientation to all new employees.

• Oversee and maintain the schedules

• Maintain a current organizational chart to show lines of authority.

• Collaborate and work with the supervisor to maintain safe and successful service delivery.

• Provide leadership and consultation to management personnel.

• Hold regular management and staff meetings to ensure efficient operations and communication to and from all levels of the Agency.

• Ensure qualified employees are hired, in accordance with job descriptions.

• Coordinate Performance Improvement Program activities.

• Oversee a continuous in-service training program and competent supervision to improve employee efficiency and client care.

• Submit an annual operating budget to the Governing Body and monitor financial operations on an ongoing basis.

• Complete, maintain and submit reports and records to Governing Body on a regular and as-needed basis.

• Take on new clients, meet with families and be the main point of contact for clients and caregivers.

• Develop and maintain a capital expenditure plans.

• Conduct informal and formal performance appraisals on management personnel upon completion of probation, annually and on an as-needed basis.

• Perform other duties as requested by Governing Body.

• Designate, in writing, a qualified employee to act in their absence.

• Maintain satisfactory customer experience and work to the best of your ability.

• Be on call staff and provide support and direction when not on call.

• Be company spokes person and attend events to represent the company.

Required Knowledge

• Knowledge of health care policies.

• Knowledge of medical ethics.

• Knowledge of quality assurance techniques.

• Knowledge of written and verbal communication techniques.

• Knowledge of effective teamwork techniques.

• Knowledge of personnel management techniques.

• Knowledge of negotiating techniques.

• Knowledge of interpersonal sensitivity techniques.

• Knowledge of leadership techniques.

• Knowledge of management planning techniques.

• Knowledge of analytical reasoning techniques.

• Knowledge of problem-solving techniques.

• Knowledge of decision-making techniques.

• Knowledge of time management techniques.

• Knowledge of stress management techniques.

• Knowledge of prioritizing techniques.

Required Skills/Abilities

• Ability to budget.

• Ability to perform long-range planning.

• Ability to demonstrate effective interpersonal relations.

• Ability to effectively communicate orally and in writing.

• Ability to gain respect and cooperation.

• Ability to inspire and motivate subordinates.

• Ability to direct work groups toward a common goal.

• Ability to oversee the work of subordinates.

• Ability to plan and organize work.

• Ability to resolve conflict.

• Ability to administer policies and implement procedures.

• Ability to utilize funds, employees, and equipment.

• Ability to provide opportunities/guidance for employee development.

• Ability to identify problems and determine effective solutions.

• Ability to apply reason and logic to identify strengths and weaknesses of possible solutions.

• Ability to work independently and in cooperation with others.

• Ability to provide advice and consultation to others.

Physical and Mental Demands:

• Good physical and mental health.

• Mental fortitude and stability to handle stress.

• Physical and mental ability to drive a vehicle.

Qualifications/Education

¨ Bachelor's degree in business or a relevant field

¨ Current driver’s license.

¨ Previous managerial experience

¨ Excellent people skills, and creative problem-solving skills

Training/Experience:

Related experience required.