Outreach Coordinator

Position Overview

The Outreach Coordinator at Civitas Health Services, Inc. is responsible for driving client referrals, strengthening community partnerships, and supporting client retention efforts. This role serves as a bridge between the organization and the community, ensuring our services are accessible, visible, and responsive to the needs of the populations we serve. The ideal candidate is passionate about community engagement, demonstrates cultural competence, and has a deep commitment to building authentic, trust-based relationships.

Company Benefits

• Competitive Pay
• Opportunities for career advancement
• Medical/Dental/Vision Insurance
• Life/Long-Term/Short-Term Disability Insurances
• Paid Time Off and Holiday
• CEU's Offered
• Staff Training
• Performance and promotion raises
  
  

Key Responsibilities

Community Engagement & Referral Development

• Establish and maintain meaningful relationships with potential clients, families, and community members.
• Build partnerships with key stakeholders such as school personnel, outreach professionals at other agencies, shelters, clinics, and faith-based organizations.
• Represent Civitas at local events, health fairs, and community forums to promote services and enhance visibility
• Proactively engage underserved or high-need communities with professionalism, cultural sensitivity, and respect.
• Maintain a database of referral partners and community contacts and track outreach activities and outcomes.
  
  

Marketing & Strategic Support

• Collaborate with leadership to develop and implement outreach and marketing strategies.
• Assist with the creation of outreach and promotional materials, including brochures, newsletters, and digital content.
• Monitor and evaluate the effectiveness of outreach campaigns and provide feedback to improve future efforts.
• Ensure messaging aligns with the organization's mission, values, and goals and reflects the communities we serve.
  
  

Client Retention & Engagement

• Act as a liaison between clients and the organization to support satisfaction and continuity of care.
• Conduct follow-ups and check-ins to maintain engagement and respond to concerns.
• Address client complaints or service concerns in a professional, timely, and solution-oriented manner.
• Identify potential challenges to retention and recommend strategies to improve client experience.
• Support the development of client feedback mechanisms (e.g., surveys, interviews) and share insights with internal teams.
  
  

Qualifications

• Minimum of a bachelor's degree in human services from an accredited college or university
• Minimum 3 years of experience providing behavioral health community-based services
• Must have a minimum certification as a QMHP-C, QMHP-A, OR CSAC, LMHP or person seeking licensure is preferred.
• Familiarity with and ability to interpret and apply healthcare laws, regulations, accreditation standards, state licensure or certification, and best practices in healthcare compliance program implementation
• Knowledge of the principles of The Joint Commission and must be well versed in CMS guidelines
• Ability to adapt to change and work under stressful situations.
• Knowledge and understanding of the Regulatory Compliance Virginia Department of Behavioral Health and Developmental Services, DMAS
• Strong ethical values that support the mission and values of Civitas Health Services, Inc., to include diversity, equity, and inclusion principles.
• Must have strong and effective verbal and written communication skills
• Must have an outgoing and assertive personality
  
  

Preferred Characteristics

• Community-Oriented: You are passionate about improving access to care and believe in the power of community partnerships.
• Empathetic & Person-Centered: You listen actively, communicate compassionately, and always put people first.
• Professional & Culturally Competent: You demonstrate sensitivity, integrity, and professionalism in all interactions.
• Strategic & Results-Driven: You contribute ideas, analyze outcomes, and seek to improve processes.
• Mission-Driven: You are aligned with the vision and values of Civitas and motivated by meaningful impact.