What are the responsibilities and job description for the 3rd Shift - Customer Service Representative (Thurs, Fri, Sat, Sun 10pm-6:30am) position at CJ Logistics?
Position Responsibilities
Provide a strong level of customer service to internal and external customers
Maintain inbound and outbound schedules
Complete paperwork to make sure it is error free and prepare orders for distribution to forklift
operators
Process and schedule all carrier appointments
Communicate with customer on scheduling issues
Sign driver in and out of the facility; verifying all paperwork
Assign dock doors to the inbound and outbound loads
Maintain door accuracy and yard report for trailer inventory
Process Bills of Lading and associated shipping and receiving documents
Reconcile inbounds with packing slips and coordinate drop lot activity
Work closely with shift management and leads to accomplish shift goals
Report errors and/ or issues to appropriate member of leadership to ensure accuracy
Participate in all training programs provided
Perform all duties in a safe and timely manner
Qualifications and Requirements
Required
High School Diploma/GED equivalent required
PC Experience with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Previous AS400 and/or warehouse management systems (WMS) experience preferred
Basic math and reading skills necessary
Detailed oriented with the ability to perform multiple task in fast moving environment
Ability to follow oral and/or written instruction
Good interpersonal skills and ability to work with internal and external customers
Preferred
Previous shipping & receiving experience in a warehouse environment
Personal Qualities
Strong interpersonal skills, both verbal and written
Positive approach in all interactions
Team orientated and self-motivated
Ability to multi-task calmly and effectively in a rapidly changing environment
Solid organization skills
Willingness to learn new systems as needed
Work Environment
This role routinely uses standard office and computer equipment
Pay Range: $21.00-$25.00 per hour
Schedule: 3rd Shift (Thurs, Fri, Sat, Sun 10pm-6:30am)
Provide a strong level of customer service to internal and external customers
Maintain inbound and outbound schedules
Complete paperwork to make sure it is error free and prepare orders for distribution to forklift
operators
Process and schedule all carrier appointments
Communicate with customer on scheduling issues
Sign driver in and out of the facility; verifying all paperwork
Assign dock doors to the inbound and outbound loads
Maintain door accuracy and yard report for trailer inventory
Process Bills of Lading and associated shipping and receiving documents
Reconcile inbounds with packing slips and coordinate drop lot activity
Work closely with shift management and leads to accomplish shift goals
Report errors and/ or issues to appropriate member of leadership to ensure accuracy
Participate in all training programs provided
Perform all duties in a safe and timely manner
Qualifications and Requirements
Required
High School Diploma/GED equivalent required
PC Experience with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Previous AS400 and/or warehouse management systems (WMS) experience preferred
Basic math and reading skills necessary
Detailed oriented with the ability to perform multiple task in fast moving environment
Ability to follow oral and/or written instruction
Good interpersonal skills and ability to work with internal and external customers
Preferred
Previous shipping & receiving experience in a warehouse environment
Personal Qualities
Strong interpersonal skills, both verbal and written
Positive approach in all interactions
Team orientated and self-motivated
Ability to multi-task calmly and effectively in a rapidly changing environment
Solid organization skills
Willingness to learn new systems as needed
Work Environment
This role routinely uses standard office and computer equipment
Pay Range: $21.00-$25.00 per hour
Schedule: 3rd Shift (Thurs, Fri, Sat, Sun 10pm-6:30am)
Salary : $21 - $25
