What are the responsibilities and job description for the Transportation Clerk position at CJ Logistics?
Position Overview:
The Transportation Coordinator is responsible for overseeing the transportation process for various customer products from pick-up to delivery, ensuring accuracy of load information, and partnering with both internal and external resources to troubleshoot issues and ensure resolution in a timely manner. This position supports both carriers and customers on a daily basis to ensure operational excellence.
Essential Duties & Responsibilities
- Ensuring daily operational shipping related activity is created, distributed, and executed to multiple origin points nationally in a timely and efficient manner
- Act as a liaison for the day-to-day tactical execution between logistics centers, carriers, customers, and Transportation Center
- Communicate effectively with multiple operational levels to ensure timely pick-up/delivery appointments and resolve service issues
- Work with Carrier Relations to provide prompt and accurate feedback regarding carrier performance and other issues that may arise
- Resolve operational issues
- Monitor KPIs to ensure company and customer requirements are met
- Assure OTP requirements are monitored and reported on a shipment-level basis
- Maintain daily reporting schedule
- Assist in the identification and execution of process improvement initiatives
- Identify service and cost improvement opportunities and synergies
- Collaborate with team members in pursuit of the company’s goals and objectives
- Update TMS timely and accurately regarding shipment status
- Work with Transportation Solutions group on TMS enhancements, concerns, issues, and information gathering
- Ability to work in a shared document environment by updating and sharing information in a timely manner
- Additional duties as assigned
Requirements and Qualifications
- 1-3 years of experience in a transportation or customer-facing role.
- Strong analytical and communication skills with proven ability to work within the framework of the Team. Team concept and teamwork are essential functions performed daily
- Excellent verbal and written communication skills
- Strong interpersonal and disciplined problem-solving skills
- Demonstrated competency in MS Office Applications (Excel, Word, Access, PowerPoint)
- Ability to generate new ideas and identify process improvements
- Provide additional assistance with projects and other items to be assigned periodically
- Experience in MercuryGate TMS is a plus
CJ Logistics America About Statement:
CJ Logistics America delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service, and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers, and our employees. CJ Logistics America is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.
CJ Logistics America is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics America participates in the E-Verify program in certain locations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
