What are the responsibilities and job description for the WMS Implementation Director position at CJ Logistics?
Position Overview:
The Director of WMS Implementation is responsible to lead the end-to-end deployment, optimization, and continuous improvement of Warehouse Management System (WMS) across our network. This position requires deep expertise in WMS rollouts, system configuration, and business process development to enhance operational efficiency and maintain data integrity.
The Director will manage the standard golden template implementation as well as full WMS product lifecycle from feature design to rollout, as well as system troubleshooting and defect tracking. Person will manage project timelines, budgets and align with key stakeholders on expectations through the implementation process. The role will serve as a functional expert on the WMS application, collaborating with all functional teams, including design, development, and support, to ensure a full solution with optimal performance.
WMS Implementation & Project Management:
- Lead the end-to-end rollout of WMS across warehouse including the project team - technical consultants, system analysts, and warehouse personnel.
- Develop and execute a comprehensive WMS project plan, timeline, milestones, budgets and resource allocation aligned with business objectives.
- Collaborate with IT department to manage the administrative function that tracks WMS product development lifecycle implementations.
- Act as the main point of contact for all project stakeholders, providing regular updates on progress, risks, and resolution strategies.
- Identify and mitigate potential risks and issues during implementation and proactively take ownership of an issue resolution or project deliverable to completion.
System Configuration, Integration & Optimization:
- Ensure configuration of WMS to align with warehouse workflows, master data management, warehouse efficiencies, and business requirements.
- Optimize golden template and system functionality to drive efficiency, accuracy, and data integrity, maintaining master data management best practices across warehouse operations, with minimal customizations.
- Implement best practices for system usage, ensuring consistent and standardized processes across sites.
- Ensure seamless integration between WMS and other enterprise software systems, improving overall data flow and system interoperability.
- Translate client/business requirements into system requirements, through analysis of customer/ operational requirements and solution design.
Testing, Troubleshooting & Compliance:
- Collaborate with IT teams and WMS teams to establish testing environments and full plan for new configurations.
- Conduct rigorous system testing, including integration, user acceptance testing (UAT), and performance testing.
- Document and resolve any system defects, gaps, or performance issues, working closely with vendors or IT teams to drive solutions.
- Ensure the WMS meets all compliance, regulatory, and operational standards within the 3PL industry.
Training, Change Management & User Adoption:
- Coordinate with Learning and Development to execute a comprehensive training program to educate warehouse teams on WMS functionality, workflows, and best practices.
- Support hands-on training sessions, including creating user manuals and product documentation, guides, and other training resources.
- Provide ongoing support and coaching to end-users, ensuring smooth adoption and optimal system usage.
- Drive change management initiatives, helping teams ramp up while maintaining productivity and engagement through influencing others and working collaboratively as a catalyst for change
Performance Monitoring & Continuous Improvement:
- Establish and track key performance indicators (KPIs) to measure WMS success and warehouse efficiency.
- Analyze post-launch WMS performance, identifying opportunities for further system optimization.
- Provide regular project updates, budget reports, and recommendations to executive leadership.
- Work cross-functionally to refine system features, ensuring continued improvement and scalability.
Qualifications & Experience:
- Bachelor's degree in Supply Chain Management, Business Administration, or related field.
- 5 years of experience in WMS project management, system rollouts, and logistics software implementations in a warehouse or 3PL environment.
- Proficient in WMS, including configuration, troubleshooting, and data management.
- 5 years of experience in warehouse operations, supply chain processes, and 3PL logistics.
- Strong project management skills, from planning to execution.
- Proficient experience with software testing, system integration, and performance optimization.
- Strong leadership, stakeholder communication, and change management skills.
- Objective and resilient when presenting findings and insights.
- Strong interpersonal and communication skills.
Working Conditions
- This role may require 25% to 50% travel to warehouse locations or vendor sites.
Flexibility with work hours may be required during periods of system upgrades or project deadlines.
Pay, Benefits and More:
- Pay Range: $142-168K
- Competitive compensation package
- Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE!
- Growing company with a performance record that continues to climb!
- Open-door work environment
- High Performance culture with a focus on a growth mindset where continuous improvement is embraced
- Opportunities for advancement!
CJ Logistics About Statement:
At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.
At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.
CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.
CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary : $142,000 - $168,000
