What are the responsibilities and job description for the Auto Parts Counter Representative position at CJ Pony Parts?
- Must live in daily drive proximity to Harrisburg, PA office***
Do you love talking cars with other car enthusiasts? Then this is the job for you!
CJ Pony Parts, Inc. is looking for a full-time Auto Parts Counter and Sales Representative to join our team! Successful candidates will be responsible for assisting customers in our showroom, handling inquiries, and processing orders both in-person and over the phone. This individual will rely on excellent automotive knowledge and familiarity with company products and programs to better serve the customer. You will also assist in answering technical product and service questions as well as resolving issues. This team is crucial to the happiness of our customers and their rides!
What Your Day-to-day Would Look Like
- Greeting and assisting customers in the showroom with selecting and purchasing automotive parts.
- Answer customer questions regarding product specifications, availability, and compatibility.
- Process orders, returns, and exchanges efficiently and accurately at the parts counter.
- Support call center queue when needed by being active in the queue and answering incoming sales calls.
- Handle incoming phone calls for the call center, providing expert advice and resolving customer inquiries.
- Manage work tickets by tracking, updating, and closing them promptly.
- Engage with customers via live chat to provide real-time support and answer questions.
- Maintain a clean and organized showroom and parts counter area.
- Collaborate with other team members to ensure smooth operations and high customer satisfaction.
- Stay up to date on product knowledge, new releases, and industry trends.
- Assist with inventory management, including restocking shelves and conducting regular inventory counts.
- All other duties as assigned.
- Education: High school diploma or GED. Education in automotive technology or a related field is a plus.
- Experience: Minimum of one year of relevant experience in a call center preferred. Previous experience in an automotive retail environment is preferred.
- Specific Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to calculate figures and amounts such as invoice quantity and unit prices and vendor discounts. Ability to handle upset customers calmly and appropriately. Excellent customer service skills. Strong communication skills, both verbal and written. Experience with handling phone calls, work tickets, and live chat in a customer service setting.
- Specialized Knowledge, Licenses, Etc.: Proficient with Microsoft products and ERP/CRM systems.
- Salary Grade 6: $16.00 - $18.00 per hour, commensurate with experience.
- Bonus program available after 90 day training period
- Paid time off
- Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contribution
- Life and Short-Term Disability insurance
- 401k plan with 4% company match and profit sharing
- Company paid holidays
Founded in 1985 by two friends and their passion for driving a cool, classic Mustang, CJ Pony Parts is all about the love of automotive restoration and performance hobby. Our ongoing mission: The improvement of the automotive communities' ability to enjoy their hobby is accomplished with an easy-to-use and function-rich website backed by some of the best professional automotive enthusiasts in the business who work 24/7 to ensure the best quality and customer service!
Our culture is critical to our success and is based on our Core Values of Teamwork, Respect, Customer Service, Integrity, and Innovation.
CJ PONY PARTS IS AN EQUAL OPPORTUNITY EMPLOYER. CJ PONY PARTS UTILIZES E-VERIFY FOR ALL NEW HIRES.
Inside Sales, Sales, Sales Representative, Call Center, Automotive, Automobile, Cars, Car Parts, Automotive Parts, Customer Service, Counter Rep, Parts Rep
Salary : $16 - $18
