What are the responsibilities and job description for the Auto Parts Returns Representative - NV position at CJ Pony Parts?

Job Description

Must live in daily drive proximity to Las Vegas, NV office

40 hours per week – Monday, Tuesday, Thursday, Friday, 9 : 00am - 5 : 30pm and Saturdays, 7 : 30am - 4 : 00pm

This role requires knowledge / experience of automotive parts.

Do you love talking cars with other car enthusiasts? Then this is the job for you!

CJ Pony Parts, Inc. is looking for a full-time Call Center Returns Representative to join our team! Successful candidates will interact with internal and external customers by providing product and service information over the phone in a timely and friendly fashion. This individual will rely on excellent automotive knowledge and familiarity with company products and programs to better serve the customer. You will also assist in answering technical product and service questions as well as resolving issues. This team is crucial to the happiness of our customers and their rides!

What your day-to-day would look like :

Answer phone and web-based questions pertaining to customer orders and other concerns.

Provide timely and accurate information to customers regarding products, services, order status, etc.

Set up and maintain customer records by accurately updating account information.

Perform administrative tasks, such as responding to emails, generating return labels, and updating vendor contacts.

Manage customer returns through all channels (phone, web, etc.).

Create RMAs for returns.

Identify product or service issues based on customer description and provide resolution options to the customer.

Attract potential customers by answering product and service questions and make suggestions based on customer needs.

Interact with customers via an online live chat forum.

Answer procedural or product questions for in-house employees and refer to upper management when the answers are unknown.

Provide timely feedback to manager regarding service failures or customer concerns.

Process in-person, over-the-phone, and online orders.

Record details of inquiries, comments, and complaints from customers.

Follow up with customers regarding questions or concerns that could not be immediately resolved.

Take payment information and other pertinent information such as addresses and phone numbers from customers.

Follow up with vendors to clarify discrepancies or issues with customer orders.

Job Requirements :

Education : High school diploma or general education degree (GED).

Experience : Auto parts knowledge / experience required. Minimum of one year of call center experience preferred. ZenDesk experience preferred.

Specific Skills : Automotive parts knowledge, communication and conflict management skills, problem solving, email correspondence, and proficiency using Customer Relationship Management (CRM) software as well as Excel and Outlook.

Benefits :

Salary Grade 6 : $16.00 - $18.00 per hour, commensurate with experience.

Bonus program available after 90 day training period

Paid time off

Affordable Medical, Dental, and Vision Insurance

Health Savings Account with company contribution

Life and Short-Term Disability insurance

401k plan with 4% company match and profit sharing

Company paid holidays

Who Are We?

Founded in 1985 by two friends and their passion for driving a cool, classic Mustang, CJ Pony Parts is all about the love of automotive restoration and performance hobby. Our ongoing mission : The improvement of the automotive communities' ability to enjoy their hobby is accomplished with an easy-to-use and function-rich website backed by some of the best professional automotive enthusiasts in the business who work 24 / 7 to ensure the best quality and customer service!

Our culture is critical to our success and is based on our Core Values of Teamwork, Respect, Customer Service, Integrity, and Innovation.

CJ PONY PARTS IS AN EQUAL OPPORTUNITY EMPLOYER. CJ PONY PARTS UTILIZES E-VERIFY FOR ALL NEW HIRES.

Inside Sales, Sales, Sales Representative, Call Center, Automotive, Automobile, Cars, Car Parts, Automotive Parts, Customer Service

Salary : $16 - $18

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Auto Parts Returns Representative - NV

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