What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at CJ's Tire & Automotive?
Job Details
Job Location: Birdsboro - Birdsboro, PA
Position Type: Full Time
Salary Range: Undisclosed
Job Category: Wholesale Sales
Description
Summary of the Position
Build and develop customer relationships while responding to telephone and e-mail inquiries, providing updates on customer requests, and look for new and additional sales opportunities. Occasional business development presentations to prospect B2B wholesale and commercial customers.
Key Essential Responsibilities
- Communicates with customers to confirm availability and pricing, process orders or resolve problems, answer questions relating to product comparisons, delivery schedules and delays, any additional information needed by customer.
- Maintains all quote documentation with accurate pricing.
- Processing customer orders to ensure they are accurate and delivered on time as requested.
- Works in cooperation with Business Development Managers, Purchasing, and Supply Chain to facilitate customer communications and satisfaction.
- Works in cooperation with Finance and Accounting department with credit limits and overrides.
- Develops an in-depth knowledge level of products and service capabilities.
- Participates in training and sales meetings to stay up to date on the latest developments, trends, regulations in the marketplace.
- Processes warranties and completes proper documentation on a timely basis.
- Assesses and reports on competitor activities and identify sales trends and opportunities.
- Makes outbound calls to existing and potential customers.
- Occasional visits and/or sales calls at customer locations.
- All other duties as assigned by management.
Qualifications
Education/Experience/Other Requirements
- Self-motivated, self-directed, detail oriented, and able to multitask, prioritize, and manage time efficiently.
- Excellent listening, verbal and written communication skills, and best practices in customer service; the ability to call, connect and interact with potential customers.
- Have a high degree of computer skills including Microsoft 365.
- Ability to sit at a computer/desk for prolonged periods of time while maintaining a clean and organized work environment.
- Comfortable making cold calls and talking to new people all day.
- Tenacity to handle rejection and continue with a positive attitude when interacting with customers.
- Minimum 2 years sales and/or customer service experience.
- Have a valid drivers’ license.
