Concierge

Shift: every other Sunday from 7:00 am to 7:00 pm.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Greets residents and provides general assistance to visitors, prospective residents, and families.
• Uses proper telephone skills.
• Ensures safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity
• Ensures that incident reports, concern reports, and other appropriate communication have been completed.
• Maintains visitor sign in/out book, reservation book for guest rooms, and completes maintenance request work orders.
• Completes daily check-in procedures.
• Maintains emergency contact information.
• Receives packages, plants, prescription drugs, etc. and delivers/holds as requested.
• Maintains the sign in/out log for the issuance of community keys, key fobs, etc.
• Informs supervisor of any resident issues or concerns.
• Maintain refreshment service in the lobby daily.
• Makes sure the lobby has fresh flowers and is appropriately appointed.
• Assist other departments with administrative functions.
• Completes all required daily shift tasks as per community established by the Executive Director.
• Attends all required training, in-service, and staff meetings.
• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
• Maintains a positive and professional demeanor toward residents, visitors, families, and co-workers.
• Adheres to all policies and procedures of CJE SeniorLife.

Corporate Compliance

• Complies with safety policies and procedures.
• Adheres to laws regarding the protection, use, disclosure, and release of client and CJE business information.
• Attends required in services.
• Reports violations of law, regulations, policies, or procedures.
• Reports client abuse or neglect.
• Records documentation timely, accurately, and completely.
• This position has responsibility for HIPAA compliance.
• Exposure to bloodborne pathogens is not likely to occur in this position.

 Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education and/or Experience   

• High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Experience in office skills, and with computer software.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 Certificates, Licenses, Registrations

None.

Other Qualifications  

None.

Customer Service

• Displays behavior that creates a customer service culture at CJE by understanding the needs of our clients and customers and demonstrating a strong bias toward service, quality, and customer satisfaction.

CJE Values

All staff should demonstrate the CJE Values in their behaviors and work practices.

• Respect—We recognize, honor, and acknowledge the inherent value of each person for their wisdom, their culture, their background, and their unique history.
• Advocacy—We encourage public policy which will benefit our clients by educating ourselves and the community. Furthermore, we give voice to our clients’ needs and facilitate a positive action on their behalf.
• Compassion—We treat everyone with caring, sensitivity, understanding, and supportive responsiveness.
• Innovation—We continue to advance our knowledge and strive to develop, evaluate, and implement new and advanced programming and models of care to bring benefits to our clients, community, and broader older adult/health care environment.
• Intention—We approach our work and each task with mindful consideration as to what we are doing and why we are doing it, as individuals and as an agency.
• Accountability—We are responsible individually and as an Agency for honest, accurate work and interaction with others. We plan strategically and provide measurable quality care with clear fiscal and ethical responsibility.

CJE Way

• Positivity
• Respect
• Patience
• Kindness

CJE SeniorLife is an equal opportunity employer.
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