Service Coordinator (Dispatcher)

C-K Control Temp, Inc. is seeking a full-time dedicated HVAC Service Coordinator to join our amazing team. The ideal candidate will have experience in field service, HVAC and the ability to work in a fast-paced company in growth mode.

Responsibilities:

• Dispatch/coordinate service requests and schedule appointments efficiently
• Review Service Technician work hours are entered correctly and validate Payroll has accurate hours before every Monday payroll transmittal
• Close-out Service Technician tickets timely, reconcile for correct hours, materials and send to Accounts Receivable for invoicing
• Collaboration with Finance/Payroll for Technician billing/hours
• Update Smart Sheets jobs/job board daily
• Communicate with technicians and clients to ensure timely service delivery
• Client support and triaging their needs
• Maintain accurate records of service calls
• Assist Warehouse with PO’s and parts – relentless follow-up on ordering, delivery and data entry
• Assist Service Manager administratively as needed (reports, follow-up, labor planning, hours)
• Utilize a basic knowledge of HVAC systems and refrigeration when applicable
• Provide a WORLD CLASS customer service experience to all customers, partners, and vendors via phone & email. Always extremely professional, courteous, & pleasant

Qualifications:

• Previous experience in an HVAC service coordination role is required
• Basic knowledge of HVAC systems, refrigeration, and air conditioning is a must
• Ability to work in a fast-paced environment
• Professional communication oral and written
• Respectful and professional behavioral response under pressure
• Ability to multi-task a must
• MS Office experience, specifically Excel and Outlook
• Strong organizational skills and attention to detail
• Strong interpersonal skills when working with many different employee and client personalities

C-K Control Temp, Inc. is an Equal Opportunity Employer