What are the responsibilities and job description for the Shift Leader position at CKE?
POSITION SUMMARY
The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant's business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.
ESSENTIAL FUNCTIONS
May perform any or all of the following duties :
- Consistently provides a quality product and customer service experience that delivers total customer satisfaction
- Strives to improve the skills and performance of all Crew Persons
- Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
- Complies with all Company policies and procedures regarding business and personnel practices
- Models and encourages Company shared values
- Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
- Attends training to remain current on industry trends
- Participates in company meetings, webinars and conference calls
- Performs other duties and / or special projects as assigned in response to changing business conditions and / or requirements
POSITION QUALIFICATIONS / CORE COMPETENCIES
WORK ENVIRONMENT
PHYSICAL DEMANDS
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
