What are the responsibilities and job description for the Financial Aid Coordinator [Full-Time] position at Clackamas Community College?
JOB
Clackamas Community College (CCC) seeks to hire a Financial Aid Coordinator [Full-Time] position. This is a full-time, union, classified, non-exempt, and benefits-eligible position. We are interested in finding the best candidate for the job, and candidates that may be from a less traditional background. We welcome applicants who bring a diversity of identity, culture, experience, perspective, and thought. CCC is committed to continuous improvement and innovation in support of student-centered teaching and learning. We are committed to understanding and dismantling systems of oppression and to co-creating a more equitable educational system that in turn fosters a more equitable society. We strive to be a student-ready institution that supports and partners with students to promote discovery and growth. We work to mobilize community-wide awareness and action related to the college strategic priorities and seeks to build relationships in support of community well-being. At CCC, individuals are celebrated for their experience and expertise, validated for their unique perspectives, and engaged in ways that reflect their needs and interests. To learn more about CCC visit Leadership, Vision and Initiatives.Purpose of PositionCoordinate the day-to-day operations of assigned program areas in the Office of Financial Aid & Scholarships. Lead, coordinate, train, and monitor the work of assigned staff members. Provides financial aid counseling to students, parents, and the campus community regarding all aspects of the financial aid process. Supports team meetings and trainings, and assists in managing daily office workflow within the department ensuring that the requirements of the various federal, state, program, and institutional regulations in place are met. Will professionally and in a customer service-oriented manner develop and conduct dynamic financial aid/scholarship training and information workshops, continuously incorporating changing regulations and procedures. Essential Job FunctionsCoordinating/Monitoring (55%)At the direction of the Director will coordinate staff schedules including office coverage, front counter and Financial Aid Resource Lab; assign and monitor workloads, job duties, and special projects of staff in the Office of Financial Aid & Scholarships. Assist with coordinating the daily operations of the office, including intake and triage of documents submitted electronically, general processing, and other services related to financial aid. Provide and/or coordinate ongoing training to current and new staff related to financial aid and serve as a first point of contact for staff questions related to rules, regulations, and policy decisions.Assists with reviewing aid eligibility, verification, and file review during peak processing times or incidents of processing back-logs.Administers and monitors all state aid programs including awarding, revisions and reporting.Performs return of Title IV funds (R2T4) processing and student notifications.Serves as the departmental liaison for institutional grants and other funding sources. Serves on committees and attends meetings related to student resources outside of federal and state sources (e.g. STEP, ICAP, and Future Ready Grants). Assists in developing processes and program rules applicable to outside funding sources to support the process flow within the department, and to ensure that the requirements of the various federal, state, program, and institutional regulations in place are met. Assists with and coordinates outside funding resource awards and reporting. Develops and maintain office process and procedure documentation.Collaboration (20%)Collaborate with the Director of Financial Aid & Scholarships and team members to review, analyze, and implement financial aid processes, practices, and procedures to assess the impact of financial aid processes with/on other departments. Analyze system-wide impacts and work with stakeholders to develop mutually beneficial processes.Assists in the assessment, development, and implementation of department policies and procedures. E.g. annual assessment and unit planning.Assists in developing various program rules to support the process flow within the department, and to ensure that the requirements of the various federal, state, and institutional regulations in place are met.Works with individuals that may be frustrated or dissatisfied in a productive and respectful manner with the goal of de-escalating issues and resolving identified concerns.Advising Students/Presentations (15%)Accurately disseminates detailed information in small and large groups through excellent written and verbal communication.Meets with students and actively follows-up to student and staff questions to conduct student needs analysis, make professional judgment decisions regarding student aid eligibility, and facilitate problem-solving with students and parents.Inform and advise students, staff, faculty advisors, and community members regarding the financial aid application, aid programs, and processes for federal, state and institutional funding. Counsels students regarding application process, aid programs and student rights and responsibilities in compliance with all applicable guidelines.Provides front-line customer service, responds to emails and answers phones.Prepares and disseminates financial aid information for the general public and local high schools.Provides group presentations and workshops on campus and within the community including debt counseling sessions, financial literacy, high school college nights, at-risk youth programs, and financial aid application information sessions. Acts as a community resource for dissemination of financial aid/scholarship information.Performs data entry and student record maintenance. Reviews and processes student documents and assists students with the completion of the review process. Responds to written requests for financial aid information, special processing and other departmental requests.Training (5%)Participates in national, state-wide and regional professional organization conferences and trainings to keep abreast of new information and program changes.Implements mandatory or recommended policy or process changes in conjunction with the Director.Maintains proficiency by attending trainings and meetings, reading materials and meeting with others in area of responsibility.General Duties (5%)Utilizes appropriate technology tools to accomplish job functions; understands and uses available technology as communication, problem-solving and data gathering tools. Proactively adopts beneficial changes and new technology.Attends unit, division and college-wide meetings as a regular part of the role. Actively works well with others, resolves conflict professionally, and performs other duties as assigned. General Job FunctionsEstablish and maintain effective working relationships with students, staff, other agencies, and the general public.Perform other duties as assigned within the scope of the classification. Participate in college committees when requested.Maintain proficiency by attending training and meetings, reading materials, and meeting with others in areas of responsibility, which may require travel.Maintain work areas in a clean and orderly manner.Maintain student confidentiality, data integrity, and comply with all related college, state, and federal standards, including the Family Educational Rights and Privacy Act (FERPA).
EXAMPLE OF DUTIES
Required QualificationsBachelor’s degree in business, accounting, education, student services, or related field AND three years’ experience in financial aid including one year coordinating services OR any equivalent combination of education and experience which provide the knowledge, skills, and abilities required to perform the duties as described. Demonstrated experience in student financial aid directly related to financial aid counseling, eligibility determination, needs analysis, verification, and packaging required. Experience with online student databases required (E.g. COD, NSLDS, CPS Online, FAMS). Experience creating and/or delivering presentations. Ability to exemplify traits that reflect the College’s culture, including integrity, a customer service orientation, cultural competency, trustworthiness, flexibility and a willingness to change.Any equivalent combination of education and experience which provide the knowledge, skills, and abilities required to perform the duties as described. Preferred QualificationsMaster’s degree in Business, Accounting, Education, Student Affairs, or related field. NASFAA credentials.Bilingual in Spanish.
SUPPLEMENTAL INFORMATION
Application InstructionsWhen applying for this position, you will be required to complete the NeoGov application, including work history relevant to the position and attach the following electronic documents: ResumeCover Letter explaining your interest in the position and describing how you meet the minimum qualifications and requirements of the position.Unofficial TranscriptsIf applicable: Veteran’s Preference documentation Any applications which do not have the required documents attached will be considered incomplete. Incomplete applications will not be considered. CCC makes employment decisions based solely on the candidate's demonstrated competencies as related to successful performance in the position.Veterans' PreferenceUnder Oregon Law, qualified veterans may be eligible for veterans’ preference when applying for positions with CCC. Preference will only be given if the applicant meets the minimum qualifications and any special qualifications for the position and electronically attaches the required documentation at the time of application. Documents RequiredMEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) – OR – Letter from the US Dept. of Veterans Affairs indicating a non-service-connected pension.Disabled Veterans must also submit a copy of their Veterans’ disability preference letter from the Department of Veterans Affairs.For information regarding Veteran's Preference qualifications, visit the following website: https://www.oregon.gov/boli/workers/Pages/veterans-preference.aspxTerms of EmploymentThis position will be eligible to work remotely up to (2) days per week in accordance with the CCC policy. All positions at CCC are required to be available for work onsite as requested by the college and requires a flexible work schedule to meet program needs, which may include evenings and/or weekends.CCC employees must reside within 50 miles of Oregon City, Harmony or Wilsonville campus as a condition of employment.Proof of eligibility to work in the United States must be provided if selected for hire.CCC does not support employment permits or visas.Providing false information will result in rejection of an application, employment offer or dismissal.Equal Employment OpportunityCCC is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.
Clackamas Community College (CCC) seeks to hire a Financial Aid Coordinator [Full-Time] position. This is a full-time, union, classified, non-exempt, and benefits-eligible position. We are interested in finding the best candidate for the job, and candidates that may be from a less traditional background. We welcome applicants who bring a diversity of identity, culture, experience, perspective, and thought. CCC is committed to continuous improvement and innovation in support of student-centered teaching and learning. We are committed to understanding and dismantling systems of oppression and to co-creating a more equitable educational system that in turn fosters a more equitable society. We strive to be a student-ready institution that supports and partners with students to promote discovery and growth. We work to mobilize community-wide awareness and action related to the college strategic priorities and seeks to build relationships in support of community well-being. At CCC, individuals are celebrated for their experience and expertise, validated for their unique perspectives, and engaged in ways that reflect their needs and interests. To learn more about CCC visit Leadership, Vision and Initiatives.Purpose of PositionCoordinate the day-to-day operations of assigned program areas in the Office of Financial Aid & Scholarships. Lead, coordinate, train, and monitor the work of assigned staff members. Provides financial aid counseling to students, parents, and the campus community regarding all aspects of the financial aid process. Supports team meetings and trainings, and assists in managing daily office workflow within the department ensuring that the requirements of the various federal, state, program, and institutional regulations in place are met. Will professionally and in a customer service-oriented manner develop and conduct dynamic financial aid/scholarship training and information workshops, continuously incorporating changing regulations and procedures. Essential Job FunctionsCoordinating/Monitoring (55%)At the direction of the Director will coordinate staff schedules including office coverage, front counter and Financial Aid Resource Lab; assign and monitor workloads, job duties, and special projects of staff in the Office of Financial Aid & Scholarships. Assist with coordinating the daily operations of the office, including intake and triage of documents submitted electronically, general processing, and other services related to financial aid. Provide and/or coordinate ongoing training to current and new staff related to financial aid and serve as a first point of contact for staff questions related to rules, regulations, and policy decisions.Assists with reviewing aid eligibility, verification, and file review during peak processing times or incidents of processing back-logs.Administers and monitors all state aid programs including awarding, revisions and reporting.Performs return of Title IV funds (R2T4) processing and student notifications.Serves as the departmental liaison for institutional grants and other funding sources. Serves on committees and attends meetings related to student resources outside of federal and state sources (e.g. STEP, ICAP, and Future Ready Grants). Assists in developing processes and program rules applicable to outside funding sources to support the process flow within the department, and to ensure that the requirements of the various federal, state, program, and institutional regulations in place are met. Assists with and coordinates outside funding resource awards and reporting. Develops and maintain office process and procedure documentation.Collaboration (20%)Collaborate with the Director of Financial Aid & Scholarships and team members to review, analyze, and implement financial aid processes, practices, and procedures to assess the impact of financial aid processes with/on other departments. Analyze system-wide impacts and work with stakeholders to develop mutually beneficial processes.Assists in the assessment, development, and implementation of department policies and procedures. E.g. annual assessment and unit planning.Assists in developing various program rules to support the process flow within the department, and to ensure that the requirements of the various federal, state, and institutional regulations in place are met.Works with individuals that may be frustrated or dissatisfied in a productive and respectful manner with the goal of de-escalating issues and resolving identified concerns.Advising Students/Presentations (15%)Accurately disseminates detailed information in small and large groups through excellent written and verbal communication.Meets with students and actively follows-up to student and staff questions to conduct student needs analysis, make professional judgment decisions regarding student aid eligibility, and facilitate problem-solving with students and parents.Inform and advise students, staff, faculty advisors, and community members regarding the financial aid application, aid programs, and processes for federal, state and institutional funding. Counsels students regarding application process, aid programs and student rights and responsibilities in compliance with all applicable guidelines.Provides front-line customer service, responds to emails and answers phones.Prepares and disseminates financial aid information for the general public and local high schools.Provides group presentations and workshops on campus and within the community including debt counseling sessions, financial literacy, high school college nights, at-risk youth programs, and financial aid application information sessions. Acts as a community resource for dissemination of financial aid/scholarship information.Performs data entry and student record maintenance. Reviews and processes student documents and assists students with the completion of the review process. Responds to written requests for financial aid information, special processing and other departmental requests.Training (5%)Participates in national, state-wide and regional professional organization conferences and trainings to keep abreast of new information and program changes.Implements mandatory or recommended policy or process changes in conjunction with the Director.Maintains proficiency by attending trainings and meetings, reading materials and meeting with others in area of responsibility.General Duties (5%)Utilizes appropriate technology tools to accomplish job functions; understands and uses available technology as communication, problem-solving and data gathering tools. Proactively adopts beneficial changes and new technology.Attends unit, division and college-wide meetings as a regular part of the role. Actively works well with others, resolves conflict professionally, and performs other duties as assigned. General Job FunctionsEstablish and maintain effective working relationships with students, staff, other agencies, and the general public.Perform other duties as assigned within the scope of the classification. Participate in college committees when requested.Maintain proficiency by attending training and meetings, reading materials, and meeting with others in areas of responsibility, which may require travel.Maintain work areas in a clean and orderly manner.Maintain student confidentiality, data integrity, and comply with all related college, state, and federal standards, including the Family Educational Rights and Privacy Act (FERPA).
EXAMPLE OF DUTIES
Required QualificationsBachelor’s degree in business, accounting, education, student services, or related field AND three years’ experience in financial aid including one year coordinating services OR any equivalent combination of education and experience which provide the knowledge, skills, and abilities required to perform the duties as described. Demonstrated experience in student financial aid directly related to financial aid counseling, eligibility determination, needs analysis, verification, and packaging required. Experience with online student databases required (E.g. COD, NSLDS, CPS Online, FAMS). Experience creating and/or delivering presentations. Ability to exemplify traits that reflect the College’s culture, including integrity, a customer service orientation, cultural competency, trustworthiness, flexibility and a willingness to change.Any equivalent combination of education and experience which provide the knowledge, skills, and abilities required to perform the duties as described. Preferred QualificationsMaster’s degree in Business, Accounting, Education, Student Affairs, or related field. NASFAA credentials.Bilingual in Spanish.
SUPPLEMENTAL INFORMATION
Application InstructionsWhen applying for this position, you will be required to complete the NeoGov application, including work history relevant to the position and attach the following electronic documents: ResumeCover Letter explaining your interest in the position and describing how you meet the minimum qualifications and requirements of the position.Unofficial TranscriptsIf applicable: Veteran’s Preference documentation Any applications which do not have the required documents attached will be considered incomplete. Incomplete applications will not be considered. CCC makes employment decisions based solely on the candidate's demonstrated competencies as related to successful performance in the position.Veterans' PreferenceUnder Oregon Law, qualified veterans may be eligible for veterans’ preference when applying for positions with CCC. Preference will only be given if the applicant meets the minimum qualifications and any special qualifications for the position and electronically attaches the required documentation at the time of application. Documents RequiredMEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) – OR – Letter from the US Dept. of Veterans Affairs indicating a non-service-connected pension.Disabled Veterans must also submit a copy of their Veterans’ disability preference letter from the Department of Veterans Affairs.For information regarding Veteran's Preference qualifications, visit the following website: https://www.oregon.gov/boli/workers/Pages/veterans-preference.aspxTerms of EmploymentThis position will be eligible to work remotely up to (2) days per week in accordance with the CCC policy. All positions at CCC are required to be available for work onsite as requested by the college and requires a flexible work schedule to meet program needs, which may include evenings and/or weekends.CCC employees must reside within 50 miles of Oregon City, Harmony or Wilsonville campus as a condition of employment.Proof of eligibility to work in the United States must be provided if selected for hire.CCC does not support employment permits or visas.Providing false information will result in rejection of an application, employment offer or dismissal.Equal Employment OpportunityCCC is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.
