What are the responsibilities and job description for the Client Service Representative (CSR) Veterinary Emergency Team position at Cladda Veterinary Emergency Team?
Job Description
Job Description
Client Service Representative (CSR) Cladda Veterinary Emergency Team
Location : Fredericksburg, VA
Position Type : Full-Time and Part-Time / Overnight or Day
About the Role
As a Client Service Representative (CSR) at Cladda Veterinary Emergency Hospital, you will be the first point of contact for pet owners during critical moments. Your role is essential in ensuring a seamless and compassionate experience for clients while supporting the veterinary team in delivering top-tier emergency care.
Responsibilities
- Provide exceptional customer service in a fast-paced emergency setting.
- Greet clients with empathy, professionalism, and efficiency.
- Assist with patient check-in, triage coordination, and discharge procedures.
- Clearly communicate hospital protocols, wait times, and financial policies to clients.
- Manage phone calls, appointment scheduling, and medical record updates.
- Process payments, invoices, and insurance claims.
- Maintain a calm and organized front desk, ensuring smooth hospital operations.
- Collaborate closely with veterinarians, technicians, and the entire emergency team to provide the best client experience.
Qualifications
Benefits
Why Join Cladda?
At Cladda, we understand that emergency veterinary care is not just about the patientsits also about the people who love them . As a CSR, you play a crucial role in providing reassurance and guidance during stressful times. We foster a supportive, team-oriented culture where your contributions are valued.
If youre looking for a rewarding career in veterinary emergency medicine , wed love to hear from you!
Apply today at claddavet.com / hiring
