What are the responsibilities and job description for the HVAC Dispatcher Office Assistant position at CLADDAGH REFRIGERATION CO INC?
Benefits : Vacation & Holidays
Competitive salary
Health insurance
Paid time off
JOB DESCRIPTION :
San Francisco Refrigeration / HVAC business striving to provide a rewarding work environment and experience for our employees while servicing locally owned Restaurants and Businesses. Currently looking for an experienced Dispatcher / Office Assistant to help manage the day-to-day operations.
The Dispatcher / Office Assistant will assist with the day-to-day functioning of the company’s front office administration, assisting co-workers in administrative tasks to increase company productivity. The role requires an experienced, self-directed, resourceful, high-energy professional who is confident taking initiative and finding opportunities to enhance their role beyond the daily call of duty. The ideal candidate will rise to challenges, be a creative problem solver and apply high standards to their work and office environment.
POSITION BENEFIT PACKAGE INCLUDES :
Excellent Starting Salary
Paid health insurance
Paid vacation and holidays
DETAILED JOB FUNCTIONS :
Processing all incoming client service, maintenance and warranty calls in pleasant and courteous manor
Assigning service tickets to Technicians based on schedule and geographical locations
Schedule and coordinate service and access to job site locations as needed
Ensure all information and documentation is properly captured by technicians before processing service tickets into billings
Process the ordering / shipment of materials and equipment as needed
Manage the dispatch board / schedule for service work and follow ups
Assist with collection calls on past due billings and other accounting functions as needed
Manage timesheets for the department and coordinate process with Payroll administrator
Adhere to the policies and procedures of the company
Process and document all work in a timely manner
Perform additional work as directed by HVAC President and Service Manager
REQUIRED QUALIFICATIONS :
High school diploma or general education degree (GED)
Proficient knowledge in computer skills : MS Office - Word, Excel, Outlook
Ability to multi-task and stay organized
Prior supervisory experience
Knowledge of San Francisco map and neighborhoods
Excellent communication skills & use of English
PREFERRED QUALIFICATIONS :
- FieldEdge Software or other Field Management Software
Experience working in a Refrigeration / HVAC or other high paced dispatch front office
WORKING CONDITIONS :
Full-time schedule, Monday through Friday 8.30am to 5pm
Our office is based in San Francisco, within walking distance of BART