Client Service Coordinator

Overview:

Do you want to be a part of an exciting team? ClaimLinx specializes in consulting businesses on health insurance benefits solutions. In business since 2004, our approach is unique in the market in that we focus strategically on allowing the employer to provide health benefits in the most cost-effective way to their employees. We are a family-owned business that offers a collaborative team environment focusing on client solutions.

At ClaimLinx, you are not just a number, but a part of a team of associates focused on providing cost-effective health insurance options to small businesses. We are actively building a culture of continuous growth and development, and growth opportunities are available at every level of the company.

We are looking for a dynamic, thoughtful, and reliable service coordinator with great organizational and people skills to join our team.

Duties and Responsibilities

As a Client Service Coordinator, you’ll act as a liaison and point of contact for ClaimLinx internal departments, internal and external consultants, brokers, agents and group administrators to service, implement and maintain clients while delivering outstanding customer service. Aspects of the job include but are not limited to:

• Supports Client Services Manager for field operations and provides a point of contact and backup to coordinate service efforts with clients internally and externally.
• Acts as a liaison and point of contact between all parties to maintain and implement new groups to assure a seamless implementation and excellent customer service.
• Educates consultants or administrators on the Claimlinx Administration Process & Group Implementation which may include coordinating or facilitating enrollment meetings.
• Coordinates ID card distribution and enrollment materials with client administrators, brokers, agents and centers of influence.
• Responsible for plan changes and plan exceptions coordination with the field manager and service manager in the Customer Relationship Management system to facilitate the completion of paperwork.
• Processes, researches, and provides correspondence to groups including group client reports, refund notices, run off addendums, group terminations, etc.
• Coordinates with Sales, Claims, & Administration for client responses or meetings internally and externally to ensure positive client service, retention & feedback.
• Participates in networking events, enrollment meetings or ClaimLinx sponsored events.
• Researches and corresponds with pharmacy vendors for pharmacy related issues.
• Assigns activities, tasks, leads, or updates on CRM (Customer Relationship Management System) and use CRM as a vehicle for capturing client information.
• Performs other related duties as assigned.
• Performs monthly report distribution to groups.

Qualifications

This position requires superior organizational skills with a focus on attention to detail, and will have daily interactions with brokers, agents, administrators and internal ClaimLinx departments. This position has a heavy focus on positive customer service behavior attributes with an ability to present a professional appearance both on the phone and in person. The position also requires strong problem solving and research skills.

Education & Skill Requirements:

• High school graduate, some college preferred
• At least 2 years in a business environment
• At least 2 years in customer or client services
• Healthcare Industry knowledge with the capability of understanding insurance terminology
• Account management experience is a plus

Abilities:

• Career minded & self-motivated
• Excellent customer service and communication skills
• Project management skills
• Able to work in a fast paced environment
• Professional appearance and demeanor
• Ability to handle sensitive information and maintain a high level of confidentiality
• Experience with data manipulation for importing & exporting information
• Ability to troubleshoot, research & problem solve
• Organization, attention to detail, flexibility, and strong ability to multi-task
• Demonstrate a willingness to commit time and effort to increase professional development. Defines themselves through work and derives personal satisfaction from career success and accomplishments.
• Must demonstrate an ability to build the ClaimLinx business and brand by developing, maintaining, and strengthening relationships with all internal and external customers and Outside Business Consultants.
• Must be comfortable with calling owners/admins and members via phone call.
• Knowledge or background of pharmacutical/prescription processing with pharmacy benefit management companies.

Technology Requirements:

• Microsoft Office Products (Excel, Word, PowerPoint & Access, ADOBE PDF)
• QuickBooks Online
• CRM (Customer Relationship Management System)
• Basic knowledge of use of the email system, phone system, fax, computer, copier etc.

Other Requirements:

• Must have a valid driver's license and car insurance

Traveling Requirements

• Must be willing and able to travel if needed.

Supervisory Responsibilities

• None

Physical Demands

• Must be able to sit at a desk for long periods of time working at a computer
• Must be able to occasionally lift up to 15 pounds

Mental Demands

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non- routine and complex office administrative problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under specific deadlines with frequent interruptions; and interact with clients, staff, the public, and others encountered in the course of work.

Pay and Benefits

ClaimLinx offers competitive wages and a robust benefits package including:

• 100% company-paid premiums for group health insurance
• Dental and vision insurance (MERP)
• LegalShield Single or Family coverage at no cost to the team member
• Company-paid Short- and Long-Term Disability Insurance
• Company-paid Group Life Insurance policy for team members
• Employee Assistance Program (EAP)
• 401k with company matching after one year of service
• Colonial Life coverage with employer contribution
• Cell phone reimbursement
• Travel reimbursement

Pay Range: The pay range for this position is $40,000 to $45,000/yr

Equal Employment Opportunity

ClaimLinx is an Equal Employment Opportunity employer. We do not discriminate against anyone on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

Accommodation Requests Under the Americans with Disabilities Act (ADA)

In accordance with the Americans with Disabilities Act (ADA), accommodations for any part of the application and interview process are available upon request.

Pre-Employment Requirements

Prior to hire, all new team members must: 1) complete a background and credit check; 2) complete a series of tactical questions to assess industry knowledge; 3) complete three typing tests; 4) provide a minimum of 3 professional referrals (Please provide name, company, position, phone number, and email address for each).

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $40,000 - $45,000