Technical Subject Matter Expert (Crown and Bridge Technician)

About the Role

We are looking for a skilled Technical Subject Matter Expert (SME) to join our rapidly growing venture-backed company. In this pivotal role, you will provide expert-level technical insight across multiple departments, focusing on improving production efficiency, training processes, and customer experience. Your attention to detail, problem-solving skills, and ability to collaborate with various teams will be essential in driving continuous improvement and maintaining our high standards of quality.

What You'll Do

• Provide technical expertise to support the off shifts and weekends in areas such as Crown & Bridge finishing, Quality Control, 3D Printing, Milling, and more.
• Lead the validation of new product launches and ensure successful implementation across departments.
• Collaborate with team members to identify and solve technical problems, improving workflow efficiency and product quality.
• Assist in developing and refining internal SOPs, ensuring they are both effective and followed rigorously.
• Incorporate feedback from both internal teams and external customers to improve training and coaching programs. Deliver or coordinate training where gaps exist.
• Troubleshoot complex cases requiring deep technical input and recommend practical solutions.
• Coach and mentor manufacturing associates, providing performance feedback and facilitating in-the-moment training and coaching sessions.
• Work closely with support personnel and equipment teams to identify and correct issues, ensuring smooth operation of all technical processes.
• Suggest, support, and implement cost-saving and continuous improvement measures across various departments.
• Lead by example in maintaining and enforcing strict quality control standards, ensuring each product meets customer expectations and company benchmarks.
• Perform technician duties and support production via technical work.

What We're Looking For

• Minimum of 5 years of experience within a dental laboratory environment.
• Proven track record working with digital dental technologies and labs.
• Strong understanding of customer service in dental labs and the ability to connect empathetically with clients, especially dentists.
• Expertise in digital tools and technology, including software for 3D printing, milling, and crown positioning.
• Exceptional attention to detail, organization, and ability to maintain high-quality standards in a fast-paced, dynamic environment.
• Strong problem-solving skills and the ability to independently tackle challenges with minimal supervision.
• Ability to work effectively across multiple shifts, coordinating with teams working at different times of the day.
• Strong written and verbal communication skills, with a natural ability to coach, mentor, and lead others.
• High school diploma or GED required; a Bachelor’s degree or equivalent experience is a plus.

Bonus Points For

• Experience building and scaling manufacturing or quality control processes.
• Previous management experience in a dental lab, particularly with Crown & Bridge, Milling, or Quality Control.
• CDT certification or willingness to obtain one.
• A passion for continuous improvement, problem-solving, and driving operational excellence.

Job Type: Full-time

Pay: $26.00 - $36.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Hourly pay

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift

Experience:

• Dental fabrication: 1 year (Required)

Shift availability:

• Overnight Shift (Required)

Ability to Commute:

• Lehi, UT 84043 (Required)

Ability to Relocate:

• Lehi, UT 84043: Relocate before starting work (Preferred)

Work Location: In person

Salary : $26 - $36